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I'm a skilled project coordinator and administrator who focused on maximizing team efficiency and productivity with proactive cross functional communication and organized approach, demonstrated performance record of accomplishing project on time. Detail-oriented and resourceful project coordinator and administrator offering my 2 years of FNB CONNECT experience. I adept at working with customers to manage expectations and cultivate productive relationships, hard-working, resourceful, and dedicated to team success.
Professional with high standards and results-driven approach, prepared for role as chat advisor. Skilled in effective communication, problem-solving, and customer support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, empathy, and solutions-oriented mindset.
Professional in customer service and digital communication, bringing valuable experience in managing high-volume interactions. Known for effective problem resolution and maintaining high customer satisfaction. Collaborative team player, adaptive to changing environments, and skilled in delivering clear, concise responses.


  After Sales | Profit Centre Operations | Service Delivery Result-driven professional offering nearly 20 years of experience in effective management of After Sales & Service Operations in DTH, Fiber, Telecom Industries; targeting assignments with an organization of high repute in DTH & Consumer Durables industry Profile Summary
  Enhanced the business and managed various channel partners single-handedly; managed promotion and maintenance contracts of services and products including type, vendor development and pricing strategies for establishing primary & secondary networks of products & services
  Transformed a support organization into a service-driven, customer focused organization, resulting in customer retention
  Strategized and planned sales process management, forecasting, pricing, key account management, expenses, profitability, new product development, market research & brand strategies
  Exhibited skills in consistently increasing revenues, market share and favorably impacting profitability by exceeding set goals & objectives
  Proven track record of establishing customer service processes & SOPs, streamlining workflow and creating team work environment to enhance productivity as per process norms
  Awarded as CEO of Circle in Tata Sky for showcasing core value of CEO, (Collaboration, Experiment & Ownership)
  Leveraged with skills in providing after-sales services by understanding clients’ requirements and catering to the services related to failures Core Competencies Network Expansion Team Building Strategic Planning Channel Management After-sales Service Operations Continuous Process Improvement (Service Quality) Client Relationship Management Competitor / Trends Analysis ISP/SSD Management Churn and Retention Management Performance Metrics (SLA / KPI) Skills Communicator Innovator Thinker Collaborator Intuitive Team Player

Seasoned Service Manager bringing 22 years of Service & Operations experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Dedicated Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and meticulous Service Leader with over 22 years of experience in Consumer durable , Telecom, satellite Communication DTH and fiber Installation industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Operations expertise, including competitive offerings, pricing, and market positioning.

Seasoned Care Advisor and Special Education Teacher with extensive experience at United Health Group and various educational institutions. Proven track record in care coordination and cross-functional collaboration that has significantly enhanced patient and student outcomes. Expertise in strategic planning and relationship building has led to marked improvements in service delivery and educational success. Aiming to leverage skills in a dynamic environment that prioritizes holistic care and student achievement.

Dynamic and personable customer service professional with a proven ability to build strong relationships and create a positive, engaging atmosphere. Known for my social, friendly, and vibrant demeanor, I excel in roles that require excellent communication skills and the ability to connect with clients and colleagues alike. I bring high energy and enthusiasm to every interaction, ensuring that clients feel valued and well-supported. With a commitment to maintaining high standards and delivering exceptional service, I am dedicated to fostering positive experiences and long-lasting relationships.

MELISSA VELEZ

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Care Connect Advisor

Bilingual Inbound Sales Rep

Licensed Account Rep

Bank Associate IV

Brokerage Service Rep

Education

Business Administration -

Diploma -

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Care Connect Advisor

Bilingual Inbound Sales Rep

Licensed Account Rep

Bank Associate IV

Brokerage Service Rep

Business Administration -

Diploma -

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