Toni Bramall
Italy,TX
Summary
Seasoned Care Advisor and Special Education Teacher with extensive experience at United Health Group and various educational institutions. Proven track record in care coordination and cross-functional collaboration that has significantly enhanced patient and student outcomes. Expertise in strategic planning and relationship building has led to marked improvements in service delivery and educational success. Aiming to leverage skills in a dynamic environment that prioritizes holistic care and student achievement.
Overview
27
27
years of professional experience
Work History
Care Advisor/Digital Chat Care Advisor
United Health Group
01.2023 - 08.2024
- Worked in the Family Engagement Center, assisting families with various healthcare-related issues
- Handled member inquiries on claims, finding physicians, and reviewing coverage and benefits
- Assisted members with understanding deductibles, in-network/out-of-network costs, medication coverage, referrals, setup appointment, and medication alternatives due to coverage issues
- Coordinated with hospitals, ambulance companies, doctors, and vendors for medical supplies and treatments
Special Education Teacher – Life Skills
Ennis ISD
08.2020 - 01.2023
- Worked with Special Education students on academic and life skills, setting up individualized stations and tasks
- Implemented real-life skill-building activities like laundry, meal prep, cleaning, and shopping
- Collaborated with colleagues on student behaviors and progress and maintained regular communication with parents
- Monitored student progress and ensured goals in their Individualized Education Programs (IEPs) were met
Special Education Teacher – Inclusion
Waxahachie ISD
08.2018 - 06.2020
- Supported 12th-grade students in English IV classes, ensuring their success by assisting with comprehension and assignments
- Communicated regularly with students, teachers, parents, and guardians to ensure educational success
Special Education Teacher
Responsive Education - Remote
08.2017 - 06.2018
- Monitored student attendance and grades daily, providing one-on-one support for students needing assistance
- Documented weekly communication with parents or guardians and created modified notes for students
Special Education Teacher
Scurry-Rosser ISD
08.2014 - 06.2017
- Taught reading, writing, career choices, and social skills to students
- Implemented and updated IEPs for special education students and trained students for online testing
Special Education Teacher – Long-Term Sub for Kindergarten & CMC/Resource
Forney ISD
08.2013 - 06.2014
- Implemented basic learning such as phonics, counting, writing, and reading for kindergarten students
- Worked closely with the kindergarten team and parents to ensure student success
Special Education Teacher – ARD Vice, CMC, Resource, & Testing Coordinator
Mesquite ISD
08.2002 - 06.2013
- Coordinated Annual Review Dismissal meetings and implemented Individual Education Plan for special education students across multiple grades
- Served as Testing Coordinator, ensuring special education students had the correct accommodations for tests
- Provided tutoring for students from grades K-6 in various subjects
GPS Specialist
SC-Integrity & Lojack GPS Tracking Company
01.2000 - 01.2002
- Tracked high-maintenance loads, maintained GPS trackers, and communicated with drivers and law enforcement regarding loads
- Managed inventory and security setups for shipments in high-crime areas
Operations Manager
24 Hour Fitness, Gold’s Gym, Centrum Sports Club
01.1998 - 01.2000
- Managed staff schedules, inventory, and product orders
- Ran weekly promotions and coordinated with sales teams on client distribution and equipment maintenance
Education
B.S. - Sports Management
University of North Texas
08-1998
Degree - Business Management
Walt Disney World University
Certification - Wellness/Personal Trainer
The Cooper Institute of Aerobic Research
Teaching Certification - Special Education
Region XI
Teaching Certification - Generalist EC-6
Region X
Skills
- Cultural Sensitivity
- Care Coordination
- Customer Service
- Cross-functional Teamwork
- Multitasking
- Goal Setting
- Customer Follow-up
- Relationship Building
- Quality Assurance
- Strategic Planning
- New Hire Training
- Vendor Relationship Management
- Critical Thinking Skills
- Adaptable
- Self-motivated and Independent
Other
Published Children’s Book Author — The Key Organs: The Fight for Healthy Choices
Attributes
- Strong team player with excellent time management, organizational, prioritization, and multitasking skills.
- Self-motivated and adaptable to various situations with minimal supervision.
- Expert in customer service, coordination, communication, training, motivating, and modeling skills for individuals and groups.
Affiliations
- Exercising
- Kayaking
- Camping
- Hiking
- Metal Art
- Coloring
- Puzzles
Timeline
Care Advisor/Digital Chat Care Advisor
United Health Group
01.2023 - 08.2024
Special Education Teacher – Life Skills
Ennis ISD
08.2020 - 01.2023
Special Education Teacher – Inclusion
Waxahachie ISD
08.2018 - 06.2020
Special Education Teacher
Responsive Education - Remote
08.2017 - 06.2018
Special Education Teacher
Scurry-Rosser ISD
08.2014 - 06.2017
Special Education Teacher – Long-Term Sub for Kindergarten & CMC/Resource
Forney ISD
08.2013 - 06.2014
Special Education Teacher – ARD Vice, CMC, Resource, & Testing Coordinator
Mesquite ISD
08.2002 - 06.2013
GPS Specialist
SC-Integrity & Lojack GPS Tracking Company
01.2000 - 01.2002
Operations Manager
24 Hour Fitness, Gold’s Gym, Centrum Sports Club
01.1998 - 01.2000
B.S. - Sports Management
University of North Texas
Degree - Business Management
Walt Disney World University
Certification - Wellness/Personal Trainer
The Cooper Institute of Aerobic Research
Teaching Certification - Special Education
Region XI
Teaching Certification - Generalist EC-6
Region X
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