Courtney Jenkins
Orrum,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Premier Client and Branch Care Advisor
Truist
Whiteville, NC
09.2021 - Current
- Organized and facilitated regular case conferences with other health care professionals.
- Provided comprehensive assessments of clients' needs and developed individualized service plans.
- Developed and maintained relationships with community resources to ensure access to services for clients.
- Facilitated crisis intervention services when needed.
- Assisted clients in identifying their strengths, abilities, goals, and objectives.
- Engaged in ongoing communication with family members of clients regarding progress and treatment plans.
- Maintained accurate records of all client contacts including progress notes, evaluations.
- Provided guidance on how to navigate systems such as Medicaid, Social Security Disability Insurance, Supplemental Security Income.
Developmental Specialist
Monarch
Elizabethtown, NC
06.2017 - 01.2020
- Provided individual and group counseling to clients with developmental disabilities.
- Collaborated with families, schools, and other professionals to create comprehensive care plans for individuals.
- Developed and implemented behavior modification strategies for clients.
- Monitored client progress towards established goals on a regular basis.
- Coordinated service delivery among multiple providers across various agencies and organizations.
- Maintained detailed records of client information including medical history, diagnosis, treatment plans, and progress notes.
- Engaged in ongoing professional development activities to stay abreast of new developments in the field.
- Assisted in developing Individualized Education Plans for clients as needed.
Independent Contractor/Driver
Fleetgistics
Lumberton, NC
02.2017 - 07.2017
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Conducted market research to identify potential customers and target markets.
- Managed daily operations of the business, including budgeting and financial reporting.
- Organized events such as trade shows, conferences, and seminars.
- Researched industry trends to ensure competitive pricing structures were maintained.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Built successful partnerships with other businesses in related industries.
Overnight Awake Staff
Methodist Home for Children
Lumberton, NC
03.2017 - 06.2017
- Assisted with the development and implementation of staff policies and procedures.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Provided direct care and support to residents in a group home setting.
- Assisted with daily living activities such as bathing, dressing, grooming and meal preparation.
- Developed individualized service plans for each resident and monitored progress.
- Ensured compliance with all applicable regulations and guidelines.
- Organized educational programs to help residents develop skills needed for independent living.
Substitute Teacher
Public Schools of Robeson County
Fairmont, NC
03.2013 - 06.2017
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Monitored student progress throughout the day.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
Education
Associate - Health Care Management
Ultimate Medical Academy-Tampa
Tampa, FL05.2016
Skills
- Care Coordination
- Data entry proficiency
- Follow-up skills
- Client Confidentiality
- Cultural Sensitivity
- HIPAA Compliance
- Administrative supervision
- Healthcare documentation
- Filing and Recordkeeping
- Care Planning
- Critical Thinking Skills
References
References available upon request.
Timeline
Premier Client and Branch Care Advisor
Truist
09.2021 - Current
Developmental Specialist
Monarch
06.2017 - 01.2020
Overnight Awake Staff
Methodist Home for Children
03.2017 - 06.2017
Independent Contractor/Driver
Fleetgistics
02.2017 - 07.2017
Substitute Teacher
Public Schools of Robeson County
03.2013 - 06.2017
Associate - Health Care Management
Ultimate Medical Academy-Tampa
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