Melissa Vergez
Paterson
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometry Technician
Eyewellniss
08.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Front desk administration
- Trained first-time contact wearers on insertion and removal of lenses.
- Looking up and verifying insurances
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Completed insurance claim forms accurately, expediting reimbursements for both patients and the practice.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Contributed to a safe and hygienic environment by adhering to infection control protocols.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Assisting patients with equipments such as Optos which is a replacement of dilation drops that views the back of the eye.
- I assisted patients with ERG’s and OCT , as well as ICARE.
Optometry Technician
Paramus Contact Vision
03.2021 - 08.2023
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Front desk administration
- Looking up and verifying insurances
- Trained first-time contact wearers on insertion and removal of lenses.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
Education
Medical Assistant Certification -
Berkeley College
Woodland Park, NJ06.2024
High School Diploma -
Bronx Academy of Health Careers
The Bronx, NY06.2018
Skills
- Medical terminology
- Bilingual (Spanish)
- Ocular testing
- Medical record management
- Paperwork management
- Appointment scheduling
- Insurance billing
- Payment collection
- Supply restocking
- Appointment setting
Certification
- EKG
- Phlebotomy
- Medical assistant
- BLS/ CPR
Languages
Spanish
Native or Bilingual
Timeline
Optometry Technician
Eyewellniss
08.2023 - Current
Optometry Technician
Paramus Contact Vision
03.2021 - 08.2023
Medical Assistant Certification -
Berkeley College
High School Diploma -
Bronx Academy of Health Careers