Overview
Work History
Education
Skills
Timeline
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Melissa Von Roeder

Colorado Springs,CO

Overview

10
10
years of professional experience

Work History

Quality Assurance

Fun.com
06.2020 - 05.2025
  • Regression testing for critical business functions
  • Error monitoring and documentation in development and production environments
  • Internal Quality Process review and improvements
  • Creation and upkeep of automated end to end consumer website testing
  • Front end consumer site layout and proofing
  • Internal help desk auditing and future process streamline
  • System and process subject matter expert
  • Power BI Report creation, maintenance, and existing process enrichment
  • Business Process Diagram creation and caretaking

NetSuite Administrator

Elope
06.2019 - 06.2020


  • Created, modified, and managed all user facing elements within Netsuite
  • Addressed local and remote system outages
  • Managed all user logins and authentications
  • Coordinated multiple software integrations impacting all aspect of the company
  • Worked with Financial auditors encompassing multiple lines of business
  • SME of the full data lifecycle, system interactions, business derived formulas and calculations

Data Analyst

Startek
03.2017 - 05.2019
  • Partnered with Account, Work Force, Operations and Human Resources to identify internal visibility gaps and reporting discrepancies
  • Worked with Operations to determine business KPI’s, progression and process implementation
  • Enterprise-wide process inspection and review with the Process Development Team
  • Compiled Quarterly and Annual Business Reviews for multiple clients
  • Forecasted and maintained financial files for multiple lines of businesses
  • Provide critical process improvements and bridge plan solutions
  • Project management for multiple KPI’s improvements and action plans
  • Managed Daily/Weekly/Monthly internal performance reporting

Call Center Team Lead

StarTek
01.2015 - 03.2017
  • Training support of new hires
  • Top performer on multiple contracts per KPI's
  • Managed a team of 4-12 agents and business specific employees

Education

High School Diploma -

Cheyenne Mountain High School
Colorado Springs, CO
05-2007

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Green Belt in Six Sigma Process Improvement
  • AGILE Management and Methodology
  • Cross department Liaison
  • Software: Power BI, Microsoft Office Suite, Jitbit, Photoshop, NetSuite
  • Software Basic: Visual Studio, Microsoft SSMS
  • Languages: SQL, DAX
  • Software Basic: Visual Studio, Microsoft SSMS
  • Languages: SQL, DAX

Timeline

Quality Assurance

Fun.com
06.2020 - 05.2025

NetSuite Administrator

Elope
06.2019 - 06.2020

Data Analyst

Startek
03.2017 - 05.2019

Call Center Team Lead

StarTek
01.2015 - 03.2017

High School Diploma -

Cheyenne Mountain High School

Pikes Peak Community College

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Melissa Von Roeder