Melissa Von Roeder
Colorado Springs,CO
Overview
10
10
years of professional experience
Work History
Quality Assurance
Fun.com
06.2020 - 05.2025
- Regression testing for critical business functions
- Error monitoring and documentation in development and production environments
- Internal Quality Process review and improvements
- Creation and upkeep of automated end to end consumer website testing
- Front end consumer site layout and proofing
- Internal help desk auditing and future process streamline
- System and process subject matter expert
- Power BI Report creation, maintenance, and existing process enrichment
- Business Process Diagram creation and caretaking
NetSuite Administrator
Elope
06.2019 - 06.2020
- Created, modified, and managed all user facing elements within Netsuite
- Addressed local and remote system outages
- Managed all user logins and authentications
- Coordinated multiple software integrations impacting all aspect of the company
- Worked with Financial auditors encompassing multiple lines of business
- SME of the full data lifecycle, system interactions, business derived formulas and calculations
Data Analyst
Startek
03.2017 - 05.2019
- Partnered with Account, Work Force, Operations and Human Resources to identify internal visibility gaps and reporting discrepancies
- Worked with Operations to determine business KPI’s, progression and process implementation
- Enterprise-wide process inspection and review with the Process Development Team
- Compiled Quarterly and Annual Business Reviews for multiple clients
- Forecasted and maintained financial files for multiple lines of businesses
- Provide critical process improvements and bridge plan solutions
- Project management for multiple KPI’s improvements and action plans
- Managed Daily/Weekly/Monthly internal performance reporting
Call Center Team Lead
StarTek
01.2015 - 03.2017
- Training support of new hires
- Top performer on multiple contracts per KPI's
- Managed a team of 4-12 agents and business specific employees
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CO05-2007
Pikes Peak Community College
Colorado Springs, COSkills
- Green Belt in Six Sigma Process Improvement
- AGILE Management and Methodology
- Cross department Liaison
- Software: Power BI, Microsoft Office Suite, Jitbit, Photoshop, NetSuite
- Software Basic: Visual Studio, Microsoft SSMS
- Languages: SQL, DAX
- Software Basic: Visual Studio, Microsoft SSMS
- Languages: SQL, DAX
Timeline
Quality Assurance
Fun.com
06.2020 - 05.2025
NetSuite Administrator
Elope
06.2019 - 06.2020
Data Analyst
Startek
03.2017 - 05.2019
Call Center Team Lead
StarTek
01.2015 - 03.2017
High School Diploma -
Cheyenne Mountain High School
Pikes Peak Community College