MELISSA SMEDLEY
San Antonio,TX
Summary
Dynamic operations and facilities professional with over 20 years of experience in spearheading complex administrative, facilities, and transportation operations. Expertise in managing multi-departmental teams, overseeing capital projects, and ensuring compliance while aligning with executive leadership and organizational strategies. Recognized for commitment to operational excellence, sound judgment, and a track record of delivering results efficiently and professionally. Proven ability to enhance productivity and drive continuous improvement across diverse operational landscapes.
Overview
16
16
years of professional experience
Work History
Director of Facilities & Transportation
Antonian College Preparatory High School
San Antonio, TX
09.2021 - Current
- Lead all facilities, maintenance, custodial, grounds, security, and transportation operations for a large academic campus.
- Direct cross-functional teams ensuring safe, efficient daily operations
- Manage facilities and transportation budgets; negotiate vendor contracts
- Implemented preventive maintenance program reducing downtime
- Oversaw capital projects totaling $2.8M:
- Weight Room Extension & Pool Locker Room ($1.8M)
- Renovation of 11 restrooms ($800K)
- Cafeteria renovation ($250K)
Director of Customer Relations / Systems Administrator
Wittigs Office Interiors
San Antonio, TX
06.2010 - 07.2021
- Led customer service initiatives to enhance client satisfaction and retention.
- Developed training programs for staff to improve service delivery and product knowledge.
- Spearheaded the integration of CRM systems to optimize customer relationship management processes.
- Established performance metrics to evaluate team effectiveness and drive accountability in service standards.
Education
Associate Degree - Accounting
Richland Junior College
Dallas, TX05.1999
Skills
- Facilities & Operations Management
- Capital Projects & Renovations
- Transportation & Fleet Operations
- Budget & Cost Control
- Vendor & Contract Negotiation
- Safety & Compliance
- Executive & Board Support
- Space & Event Management
- Process Improvement & Documentation
- Business growth strategies
- Relationship building and management
- Customer engagement
- Contract negotiation
- Business development
- Problem-solving
Timeline
Director of Facilities & Transportation
Antonian College Preparatory High School
09.2021 - Current
Director of Customer Relations / Systems Administrator
Wittigs Office Interiors
06.2010 - 07.2021
Associate Degree - Accounting
Richland Junior College
LEADERSHIP
- Secretary of the Board, Wittigs Office Interiors (2012–2024)
- Secretary of the Board, Genoa AWM (2012–2024)