Melissa Wainschel
Rancho Santa Margarita,CA
Summary
Dynamic professional with a proven track record at Arrowhead Credit Union, Marriott International, and the University of Redlands, excelling in customer service and front office duties. Adept at multi-tasking and problem-solving, I consistently ensured accurate transactions and foster positive client relationships. My adaptability and clear communication skills enhance customer experiences, making me a valuable asset in any fast-paced environment.
Overview
2
2
years of professional experience
Work History
Member Relationship Specialist
Arrowhead Credit Union
Fontana, CA
01.2025 - Current
- Ensured accurate and efficient processing of customer transactions through cash advances, deposits, withdrawals, etc.
- Maintained balanced cash drawer throughout operational hours.
- Efficiently initiated and funded auto, personal, and credit card loan applications for clients, prioritizing accuracy.
Front Desk Agent
Marriott International, Inc.
Riverside, CA
12.2023 - 12.2024
- Greeted guests and provided efficient check-in assistance.
- Managed standard reservations and third-party reservations, and updated customer information promptly.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Processed payments and addressed billing inquiries swiftly.
- Facilitated check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, took room service orders, and adjusted reservations.
Tour Guide
University Of Redlands Official
Redlands, CA
04.2023 - 04.2024
- Conducted campus tours for prospective students and families, showcasing facilities and programs.
- Coordinated special events such as Admitted Students Day and New Student Orientation to enhance engagement.
- Utilized strong public speaking skills to deliver informative and engaging tours.
Education
Bachelor of Science - Communications Sciences And Disorders
University of Redlands
Redlands04-2023
Minor - Sociology
University of Redlands
Redlands 04-2023
Skills
- Customer service
- Multi-tasking
- Payment processing
- Cash handling
- Data entry
- Time management
- Problem-solving skills
- Clerical duties
- Adaptability
- Patience and empathy
- Clear communication
Accomplishments
- Employee of the Month
- Positively Increased Customer Service Reviews by 10%
- Reduced response times to customer inquiries
Timeline
Member Relationship Specialist
Arrowhead Credit Union
01.2025 - Current
Front Desk Agent
Marriott International, Inc.
12.2023 - 12.2024
Tour Guide
University Of Redlands Official
04.2023 - 04.2024
Bachelor of Science - Communications Sciences And Disorders
University of Redlands
Minor - Sociology
University of Redlands