Hilary Ebenstein
Tawas City
Summary
Talented Member Relationship Specialist adept at processing member transactions, counting money and maintaining balanced cash drawer with a high level of accuracy. Accomplished management professional with 15 years of career progression in restaurant operations. Proven effective leader skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams.
Overview
22
22
years of professional experience
Work History
Member Relationship Specialist
MRS
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Processed member transactions promptly, minimizing wait times
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
- Increased cross-selling opportunities by identifying member needs and recommending appropriate banking products or services
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service
- Educated members on use of banking website and mobile apps
FSR
Gerber Federal Federal Credit Union
09.2018 - 09.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Processed member transactions promptly, minimizing wait times
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates
- Improved member satisfaction by providing efficient and accurate transaction processing
- Developed strong relationships with members through exceptional service, fostering loyalty and trust
General Manager
KFC Taco Bell
05.2012 - 08.2018
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Reconciled cash and credit card transactions to maintain accurate records
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands
Assistant Manager
KFC/Long John Silvers
09.2003 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers
- Oversaw daily operations to maintain store cleanliness and organization
Education
High School - General studies
Hesperia Community Education
Hesperia, MI05.2013
Skills
- Night and safe deposit procedures
- Cash handling expertise
- Customer service
- Goal oriented
- Positive
- Banking
- Management
- Relationship building
- Ledger and balance sheet competency
- Excellent time management skills
- Cheerful
Hobbies and Interests
- Bible study
- Church
- Family
- Plants
- Cooking
- Pets
Timeline
Member Relationship Specialist
MRS
10.2022 - Current
FSR
Gerber Federal Federal Credit Union
09.2018 - 09.2022
General Manager
KFC Taco Bell
05.2012 - 08.2018
Assistant Manager
KFC/Long John Silvers
09.2003 - 05.2012
High School - General studies
Hesperia Community Education
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