Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
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Melissa Walker

Fashion Coordinator
Newark,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Fashion Coordinator

Gabe's Department Store
Bear, DE
04.2022 - Current


  • Performed trend forecasting and market research to predict future opportunities, sales, risks and consumer behavior.
  • Worked with technical design and product management to provide accurate and complete design package
  • Worked on sales floor before, during and after store hours and modeled customer service behaviors for staff.
  • Participated in market product walk-throughs to gain understanding of season product assortment.
  • Identified merchandising successes and opportunities and communicated solutions to manager.

Customer Service Representative

Home Depot
Newark, DE
08.2019 - 12.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Assistant Manager

Dollar Tree
New Castle, DE
10.2016 - 07.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Mentored team members to enhance professional development and accountability in workplace.

Event Specialist

Advantage Sales And Marketing
Clearwater, FL
01.2010 - 08.2016
  • Managed event logistics and operations.
  • Planned large-scale events such as trade shows, conferences and meetings.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of events planning, event booking and event promotions.

Fraud Detection Manager

Bank Of America
Newark, DE
02.2008 - 12.2009
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided exemplary level of customer service to clients and company personnel.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Senior Mortgage Loan Officer

Advanced Financial Services
Newport, RI
06.2004 - 12.2007
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Explained different types of loans pertaining to client situations.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Proactively identified solutions for customers experiencing credit issues.

Senior Account Executive

T-Mobile Wireless
Bethesda, MD
08.2000 - 05.2004
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Prepared documentation, finalized sales and maintained records.
  • Managed and mentored team of account executives.
  • Cold called prospects to explain partnership benefits, representing company values.

Education

Associate Of Business Administration - Sales And Marketing Education

Goldey-Beacom College
Wilmington, DE
06.1996

Skills

  • Training and Development
  • Excellent oral communication
  • Critical Thinking
  • Coaching and mentoring
  • Sales and marketing
  • Policies and procedures
  • Negotiation
  • Employee scheduling
  • Strategic sales knowledge
  • Financial transactions expertise
  • Active Listening

Accomplishments

  • Achieved “The Winners Circle Award” by coming in 4th place through effectively selling the most wireless activations in the East Coast Division for T-Mobile..

Languages

English
Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn

Timeline

Fashion Coordinator

Gabe's Department Store
04.2022 - Current

Customer Service Representative

Home Depot
08.2019 - 12.2021

Assistant Manager

Dollar Tree
10.2016 - 07.2019

Event Specialist

Advantage Sales And Marketing
01.2010 - 08.2016

Fraud Detection Manager

Bank Of America
02.2008 - 12.2009

Senior Mortgage Loan Officer

Advanced Financial Services
06.2004 - 12.2007

Senior Account Executive

T-Mobile Wireless
08.2000 - 05.2004

Associate Of Business Administration - Sales And Marketing Education

Goldey-Beacom College

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Melissa Walker Fashion Coordinator