Melissa Walker
Kingwood,TX
Summary
I'm a hardworking and reliable licensed agent offering personal approach towards members. Each member is unique and has individual needs. Its my goal to be the best agent or customer service representative for them and for the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contractor
Licensed Insurance Agent
Kingwood, TX
02.2022 - Current
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Interacted with senior and other members of the community by setting up a marketing table with Plan Benefit Highlights and giveaways at a Goodwill store
- Explained coverage options to potential policyholders, answering questions or concerns.
Customer Service Representative
Connexion Point
Sandy, UT
08.2021 - 02.2022
- Took incoming calls collecting or confirming name, address, phone number and date of birth. Confirmed Medicare and/or Medicaid number.
- Registered members and potential members for Medicare seminars.
Customer Service Representative
TTEC - Bank of America
Englewood, CO
03.2019 - 10.2019
- Worked on Bank of America program taking incoming calls from recipients of unemployment benefits related to COVID 19.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Co-Owner/Operator
Sears Hometown
Crockett, TX
10.2016 - 11.2018
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed sales presentations to promote product and brand benefits.
- Hosted special events to boost brand awareness and increase community engagement.
Education
Some College (No Degree) - Mental Health
Tarrant County College District
Fort Worth, TXSome College (No Degree) - Social Sciences
Lone Star College System
Houston, TXSkills
- CRM Software
- Verbal and Written Communication
- Policy Feature Explanations
- Time Management
- Persuasive
- Call Center Customer Service
- Upselling and Cross-Selling
- Health Insurance Sales
- Compliance
Certification
- Licensed in Life and Health - 2020
- Licensed in P&C - 2021
Timeline
Contractor
Licensed Insurance Agent
02.2022 - Current
Customer Service Representative
Connexion Point
08.2021 - 02.2022
Customer Service Representative
TTEC - Bank of America
03.2019 - 10.2019
Co-Owner/Operator
Sears Hometown
10.2016 - 11.2018
Some College (No Degree) - Social Sciences
Lone Star College System
Some College (No Degree) - Mental Health
Tarrant County College District