Melissa Warrender
Topeka
Summary
Skilled team player with a background in fast-paced environments, excelling independently on assignments and consistently exceeding expectations. Quick learner with excellent computer abilities, detail-oriented professional with strong analytical skills focused on risk management and compliance. Highly adaptable team player thriving in dynamic environments, ensuring accurate and timely results through process improvement, data analysis, and regulatory adherence. Known for reliability and effective collaboration, always ready to go above and beyond to deliver exceptional outcomes.
Overview
19
19
years of professional experience
Work History
Volume Control Analyst
Kansas Gas
Topeka, KS
04.2023 - Current
- Analyzed data trends to identify discrepancies and enhance reporting accuracy.
- Developed and implemented control frameworks to mitigate operational risks.
- Collaborated with cross-functional teams to streamline process improvements and ensure compliance.
- Investigated reported issues, identifying root causes and implementing corrective actions effectively.
- Assisted in maintaining compliance with regulatory requirements through diligent monitoring and documentation efforts.
- Developed training materials for staff members, enhancing their understanding of internal controls and best practices.
- Reported problems and concerns to management.
Commercial Support Specialist
KANSAS GAS SERVICE
07.2021 - Current
- Responding to customers, CSR's, Key Account Reps and Marketer's in a timely and accurate way, via phone or email.
- Identifying the needs for our customers and marketers.
- Providing accurate information for the whole department to make sure billing and changes go smoothly.
- Work in multiple data bases including Banner, Excel, Billgen and Access/Kahuna.
Customer Service Representive
KANSAS GAS SERVICE
12.2019 - Current
- Topeks, ks Collaborated well with team members to carry out daily assignments and achieve team targets.
- Recognize and respond to difficult situations in a calm manner Explain account information to customer Process daily reports accurately and on-time Communicate inter-departmentally to resolve customer issues.
Payroll Specialist
MIZE HOUSER COMPANY, Topeka
Topeka
02.2019 - 11.2019
- Ks Completed forms to document the administration of benefits, including medical insurance and pension plans.
- Verified the information submitted to identify and resolve discrepancies with payroll and employee personal data.
- Maintained payroll information by accurately collecting, calculating, and entering data.
- Kept payroll information confidential, protecting operations and maintaining employee confidence.
- Issued reports by analyzing data and compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Compiled accounting reports, statements and summaries covering monthly, quarterly and yearly payroll information.
- Calculated employee federal and state income tax and social security taxes, unemployment, and worker's compensation to determine payroll liabilities.
- MW Followed policies, procedures, and reporting processes in maintaining payroll operations.
Revenue Audit Clerk
PRAIRIE BAND CASINO
Mayetta
08.2012 - 02.2019
- Mayetta , ks Guided visitors to staff members and business locations with warm, personable approach.
- Met targets consistently by working hard and with strong attention to detail.
- Filed records to keep system efficient and information organized.
- Reviewed activities regularly to identify opportunities for improvement.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert Casino knowledge.
- Managed multiple projects and delivered results consistently meeting deadlines.
Member Service Specialist
ENVISTA CREDIT UNION, Topeka
Topeka
09.2009 - 08.2012
- Ks Updated accounts with customers' current personal and purchasing information.
- Engaged with customers to understand and resolve issues and answer product questions.
- Performed administrative support functions such as processing payments and reconciling accounts.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Completed more than 80 calls per day by following scripts and maintaining good call control.
- Continuously met or exceeded daily service quality and performance scores.
- Assisted with new loans including personal, car and mortgage loans.
Head Teller
WASHINGTON FEDERAL SAVING BANK, Salem, OR
Salem, OR
01.2007 - 09.2009
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Ordered an appropriate supply of cash each day to meet expected demands.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.
- Reviewed activities regularly to identify opportunities for improvement.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Filed records to keep system efficient and information organized.
Education
High School Diploma - Business
Holton High School
05.2012
Skills
- Strategic decision-making
- Adapts quickly to dynamic settings
- Professional work ethic Personal integrity
- Committed and diligent
- Accounting
- Clerical assistance
- AS400
- Detail-oriented approach
- Financial
- Excel
- Microsoft Word
- Issue resolution
- Operational efficiency
- Workflow optimization
- Reconciling
- Reporting
Timeline
Volume Control Analyst
Kansas Gas
04.2023 - Current
Commercial Support Specialist
KANSAS GAS SERVICE
07.2021 - Current
Customer Service Representive
KANSAS GAS SERVICE
12.2019 - Current
Payroll Specialist
MIZE HOUSER COMPANY, Topeka
02.2019 - 11.2019
Revenue Audit Clerk
PRAIRIE BAND CASINO
08.2012 - 02.2019
Member Service Specialist
ENVISTA CREDIT UNION, Topeka
09.2009 - 08.2012
Head Teller
WASHINGTON FEDERAL SAVING BANK, Salem, OR
01.2007 - 09.2009
High School Diploma - Business
Holton High School