Melissa Washburn
Lansing,MI
Summary
Energetically leveraged problem-solving and active listening skills as a Customer Service Representative at McDonald's Restaurant, enhancing customer loyalty through empathetic conflict resolution. Excelled in high-stress situations, demonstrating critical thinking and achieving satisfactory outcomes, significantly contributing to repeat business without relying on numerical data.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
McDonald's Restaurant
12.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender/waitress
Moose Club
03.2005 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Distribution Associate
McClain's
07.2002 - 01.2005
- Prepared boxes, pallets and crates for outgoing shipments.
- Reduced order processing time, efficiently organizing and prioritizing shipments based on delivery schedules.
House Cleaner/ Laundry/ Restoring Floors
North Woods Nursing Center
12.1995 - 07.2001
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Clare Adult Education
Lake, MI05.2005
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
McDonald's Restaurant
12.2019 - 07.2024
Bartender/waitress
Moose Club
03.2005 - 11.2017
Distribution Associate
McClain's
07.2002 - 01.2005
House Cleaner/ Laundry/ Restoring Floors
North Woods Nursing Center
12.1995 - 07.2001
Clare Adult Education