Melissa Washock
Poughkeepsie ,NY
Summary
Dynamic and dedicated professional with a strong background in customer service and animal care. Recognized for problem-solving and time management skills, fostering positive environments while ensuring satisfaction and well-being. Proven ability to train teams and enhance operational efficiency through attention to detail and effective communication.
Overview
8
8
years of professional experience
Work History
Barista
Ready Coffee
Hyde Park, NY
04.2024 - 03.2025
- Pleasantly interacted with customers and team during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Animal Care Attendant
Ulster County SPCA
Kingston, NY
08.2023 - 02.2024
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces.
- Assisted with successful adoption events, matching animals with suitable forever homes.
Service Vice President
Alpha Phi Omega National Service Fraternity
SUNY New Paltz
08.2022 - 05.2023
- Supported local sanctuaries and businesses by coordinating volunteer shifts, ensuring consistent assistance for individuals in need.
- Enhanced local environment through regular campus cleanups and monitoring projects.
- Developed communication strategies to promote charity events.
Counter Person
Mama's Express
Clifton Park, NY
08.2020 - 02.2022
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Maintained cleanliness of restaurant through various cleaning duties.
- Supported overall restaurant operations through cross-training in multiple roles such as cashiering or kitchen support when needed.
Camp Counselor in Training
YMCA
East Greenbush, NY
06.2017 - 08.2018
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor of Science - Biology
SUNY New Paltz
New Paltz, NY01-2026
Associate of Science - Biological Sciences
Hudson Valley Community College
Troy, NYHigh School Diploma -
Tamarac High School
Troy, NY05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
Timeline
Barista
Ready Coffee
04.2024 - 03.2025
Animal Care Attendant
Ulster County SPCA
08.2023 - 02.2024
Service Vice President
Alpha Phi Omega National Service Fraternity
08.2022 - 05.2023
Counter Person
Mama's Express
08.2020 - 02.2022
Camp Counselor in Training
YMCA
06.2017 - 08.2018
Bachelor of Science - Biology
SUNY New Paltz
Associate of Science - Biological Sciences
Hudson Valley Community College
High School Diploma -
Tamarac High School