Melissa Welborn
Troy,IL
Summary
Compassionate Certified Medical Assistant with expertise in patient scheduling and clinical support. Skilled in managing electronic health records and fostering patient education, driving enhanced healthcare experiences.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Bjc Heathcare
Belleville, IL
05.2017 - 10.2023
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems to ensure accuracy.
- Scheduled appointments and coordinated follow-up care for patients efficiently.
- Prepared examination rooms, adhering to strict sanitation protocols.
- Conducted basic laboratory tests, collecting samples for analysis as required.
- Educated patients on medication usage and treatment plans to enhance understanding.
- Administered injections, immunizations, and treatments per physician instructions.
- Maintained cleanliness in examination rooms by restocking supplies and proper waste disposal.
Certified Medical Assistant
SSM St. Mary's Health Center
Hazelwood, MO
05.2016 - 05.2017
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-up care.
- Prepared examination rooms and ensured proper sanitation protocols.
- Educated patients on medication usage and treatment plans.
- Communicated effectively with patients to ensure comfort and understanding of procedures.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Explained treatment procedures and physicians' instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant
UROLOGY CONSULTANTS ST.LOUIS
St Louis, Missouri
02.2005 - 03.2011
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-up care.
- Prepared examination rooms and ensured proper sanitation protocols.
- Conducted basic laboratory tests and collected samples for analysis.
- Educated patients on medication usage and treatment plans.
- Communicated effectively with patients to ensure comfort and understanding of procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
Education
Southern Illinois University, Edwardsville
Edwardsville, IL08-2012
Belleville Area College
Belleville, IL05-1995
Skills
- Electronic health records management
- Patient scheduling and coordination
- Vital signs assessment
- Medication administration and monitoring
- Laboratory specimen collection and handling
- Patient education and support
- Patient education
- Health information management
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Clinical workflow optimization
- Time management
- Safety compliance
- Medical terminology
- HIPAA compliance
- Patient documentation
- Problem-solving
- Interpersonal skills
- Verbal and written communication
- Patient assessments
- Schedule coordination
- HIPAA protocols
- Healthcare procedures
- Sterilization techniques
- Clinical documentation
- Multitasking and organization
- Physical stamina
- Conflict resolution
- Patient care
- Phlebotomy techniques
- Injection administration
- Specimens collection and processing
- Infection control
- Needs assessments
- Sample collection procedures
- Blood pressure measurement
- Basic life support
- Treatment setup
- Wound care
- Medical records management
- Insurance confirmation
- Telephone etiquette
- Medical equipment operation
- Professionalism and ethics
- Compassionate caregiver
- Direct patient care
- Medical procedures
- Electronic medical records
- Clinical and administrative support
- Customer service
- Quick problem solver
Timeline
Certified Medical Assistant
Bjc Heathcare
05.2017 - 10.2023
Certified Medical Assistant
SSM St. Mary's Health Center
05.2016 - 05.2017
Certified Medical Assistant
UROLOGY CONSULTANTS ST.LOUIS
02.2005 - 03.2011
Southern Illinois University, Edwardsville
Belleville Area College