Melissa West
Phoenix,AZ
Summary
Professional operations leader with substantial experience driving organizational success and operational excellence. Strong focus on team collaboration and delivering measurable results. Skilled in strategic planning, process optimization, and resource management. Reliable and adaptable, known for fostering productive work environment and meeting dynamic business needs.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Axcess Financial
01.2013 - Current
- Provided executive-level oversight for a 5-state territory encompassing 109 locations through leadership of 10 District Managers.
- Key Contributions and Achievements:
- Direct full P&L accountability across multi-state operations, consistently driving performance and exceeding financial targets.
- Lead monthly operational and financial performance reviews, ensuring compliance with state and federal regulations.
- Championed a culture of collaboration, accountability, and employee engagement, resulting in improved retention and leadership bench strength.
- Designed and launched enhanced onboarding programs to improve new-hire engagement and long-term retention.
- Successfully implemented Advanced Leadership Training programs to support succession planning and internal promotion pipelines.
- Rolled out new products and customer service experiences initiatives across multiple states to enhance revenue and customer satisfaction.
- Established and monitored performance goals for District Managers and Store Associates, aligning individual objectives with the regional financial targets.
District Manager
ACA Financial
01.2007 - 01.2013
- Led operations for 25 locations across Arizona and New Mexico while serving as a company-wide leadership trainer.
- Key Contributions and Achievements:
- Recruited, hired and developed high-performing teams across multi-state territories.
- Implemented company sales initiatives and executed successful new product launches.
- Led employee relations, performance management, and individual development planning.
- Conducted employee investigations and supported loss prevention initiatives.
- Developed and implemented onboarding and skills training programs for store associates, District managers and executive-level leaders.
- Trained and mentored 11 District Managers across nine states.
- Conducted structured exit interviews to identify trends and implement retention strategies.
- Served on corporate committees responsible for policy development and operational process improvements.
Education
Bachelor of Science - Business Analytics
DeVry University
05-2028
Skills
Multi-State Operational Leadership
P&L Management and Financial Performance
Strategic Planning and Execution
Organizational Development
Change Management
Employee Relations and Engagement
Budgeting and Cost Control
Performance Optimization and KPI Tracking
Regulatory Compliance (State & Federal) Leadership Development & Career Pathing
Talent Acquisition and Workforce Planning
Timeline
Regional Operations Manager
Axcess Financial
01.2013 - Current
District Manager
ACA Financial
01.2007 - 01.2013
Bachelor of Science - Business Analytics
DeVry University