Melissa White
Vial Health Links
Muskegon,MI
1
Certification
11
years of professional experience
Detail-oriented Remote Medical Coordinator with experience managing patient communications and scheduling. Expertise in utilizing EMR systems like EPIC for accurate record-keeping and compliance. Skilled in phone triage and care coordination, ensuring timely patient support and follow-up. Proficient in administrative tasks, including data entry and collaboration with healthcare providers to optimize patient care.
Work History
Remote - Registered Medical Assistant
1 Year 10 Months- Managed inbound calls from patients, addressing medical inquiries and directing them to appropriate healthcare providers, enhancing patient satisfaction remotely.
- Coordinated scheduling of patient appointments through outbound calls, ensuring efficient medical scheduling and reducing appointment conflicts via virtual coordination.
- Handled outbound calls to schedule patient appointments, ensuring efficient medical scheduling and minimizing appointment conflicts through virtual coordination.
- Provided ongoing care coordination by making follow-up calls to patients, confirming treatments, and ensuring continuity of care from a remote setting.
- Processed prescription refills by communicating with pharmacies and verifying patient information remotely, ensuring timely delivery of necessary medications.
- Performed various administrative work tasks such as updating patient records, managing files, and handling office work remotely to ensure smooth operations.
- Conducted phone triage to assess patient concerns, directing them to appropriate care options and ensuring thorough documentation and follow-up in a remote setting.
Medical Assistant – Phone/Message Center
1 Year 11 Months- Managed inbound calls from patients, providing exceptional customer service by addressing their medical concerns and ensuring they were routed to the correct department or physician.
- Handled outbound calls to patients, delivering critical test results and medical instructions promptly to support their care journey.
- Facilitated patient care by promptly routing calls to primary care physicians, ensuring patients received timely medical attention.
- Coordinated transfers to emergency services, facilitating immediate treatment for patients in urgent situations to ensure their health and safety.
- Worked with other medical offices on behalf of patients, communicating their needs and facilitating care coordination to ensure all medical concerns were addressed.
- Conducted prior authorization processes through patient insurance companies to help patients obtain necessary medications, ensuring all insurance requirements were met.
- Performed medical scheduling, booking appointments and coordinating visits to optimize patient access to care based on their needs.
- Completed administrative work, including office tasks like filing, documentation, and maintaining accurate patient records to support smooth office operations.
- Used computer skills to manage patient information, schedule appointments, and maintain organized records, ensuring that the office ran efficiently.
- Provided phone triage services by assessing patient symptoms and directing them to the appropriate care level, ensuring proper care decisions were made promptly.
Assistance/Housing Coordinator
1 Year 1 Month- Conducted home visits to assess clients' rental payments, verify income, and review program eligibility requirements, ensuring clients remained in compliance with program expectations.
- Built and maintained relationships with community partners to facilitate client referrals to medical personnel and social workers, ensuring clients received the support they needed.
- Led outreach initiatives to raise awareness about housing opportunities, connecting individuals with resources and promoting program participation.
- Led outreach initiatives to raise awareness about housing opportunities in the community, aiming to connect individuals with available resources and promote program participation.
- Monitored tenant activities to identify policy violations or disputes, addressing concerns promptly and resolving issues within the residential community.
- Evaluated potential foster home and adoption applicants by assessing personal characteristics and home conditions to ensure suitability for housing and child placement.
- Coordinated special events and campaigns to support fundraising efforts for grants, securing resources for the residential crisis center's programs and services.
Medical Assistant
1 Year 8 Months- Administered medications to patients on schedule, strictly following the primary physician's instructions to ensure timely and accurate delivery of prescribed treatments.
- Managed incoming multi-line phone calls in a professional manner, transferring calls to appropriate departments and providing appointment reminders.
- Ensured patient comfort and safety by providing excellent care and offering assistance during medical procedures to make the process as smooth as possible.
- Gained experience performing laboratory tests, such as urinalysis and blood tests, under the supervision of a physician, to support the diagnostic and treatment processes.
- Assisted patients with daily living activities, including meal preparation and medication administration, to support their independence and well-being.
- Worked directly with patients to assist them in daily living activities, such as meal preparation, laundry, and medication administration, to improve their quality of life.
- Performed laboratory tests, such as urinalysis and blood tests, under physician supervision to aid in accurate diagnosis and treatment planning.
Nursing Assistant
5 Years 1 Month- Monitored vital signs to track patients' health, promptly informing staff and nurse manager of abnormal readings to facilitate timely interventions.
- Safely transferred patients between various surfaces, including wheelchairs, beds, examination tables, surgical tables, and stretchers, ensuring comfort and minimizing risk.
- Administered injections to patients with attention to detail, following strict protocols for accuracy and ensuring proper dosage for each individual patient.
- Guided and supported patients on post-discharge care instructions, ensuring understanding of necessary steps for a smooth recovery.
- Held discussions with patients to address health concerns and clarified available resources.
- Created a welcoming environment by interacting with patients in a friendly, empathetic manner, aiming to ease their discomfort and improve their overall experience.
- Collaborated with healthcare team to provide comprehensive patient care, delivering timely assistance to enhance patient outcomes and support staff needs.
Education
High School Diploma
Certificate - Medical Termenology
Skills
EMR - EPIC
Outbound calls
Medical scheduling
Phone Triage
Inbound calls
Outbound calls
Customer service
Administrative work
Patient Education
Computer skills
Technical Proficiency
Case Management
Medical Imaging
Confidentiality
Outreach
Care Coordination
Certification
Registered Medical Assistant
Timeline
Remote - Registered Medical Assistant
Vial Health Links
01.2025 - CurrentRead More
Medical Assistant – Phone/Message Center
Muskegon Family Care
01.2023 - 12.2024Read More
Assistance/Housing Coordinator
Every Woman's Place
07.2022 - 08.2023Read More
Medical Assistant
Trinity Health
10.2020 - 06.2022Read More
Nursing Assistant
Sanctuary at the Park
07.2015 - 08.2020Read More
Reeths-Puffer High School
High School Diploma
Read More
Ross Medical Education Center
Certificate from Medical Termenology
Read More