Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Melissa Whitehurst

Melissa Whitehurst

Mesa,AZ

Summary

Astute Business Consultant/Strategist/Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence while balancing the mission and vision of corporate leadership.

Overview

16
16
years of professional experience

Work History

HP Inc. Partner Specialist

Insight
Chandler, AZ
02.2022 - 10.2023
  • Developed and cultivated lucrative relationships with both NEW and existing clients through effective communication and exemplary interpersonal skills.
  • Balanced customer needs with industry regulations and compliance standards.
  • Devised strategies with business development team to boost sales and drive referrals.
  • Routinely exceeded performance goals while managing multiple accounts.

Account Manager

Legacy Global
Mesa, AZ
02.2023 - 08.2023
  • Increased partner revenue by 30% and delivered an average of 165% attainment rate.
  • Conducted trainings and created sales-enablement incentive programs to increase HPI footprint.
  • Addressed post-pandemic client needs via technical solutions for adaptation, retention, and growth.
  • Mentored and trained Sales Reps. in accounts mapping for business books growth.

Project Manager

Ring (Amazon Inc.)
Mesa, AZ
09.2017 - 07.2021
  • Decreased call volume by 20% by conducting UX research which enabled end-user experiences.
  • Instrumental in the identification of trends and communication of data analysis to engineering team in
    order to create innovative solutions.
  • Created and implemented training modules to enhance product knowledge from sales to use.
  • Routine collaboration with Engineering Dept. in Root Cause Analysis of hardware & software pitfalls.

Executive Advisor

University of Phoenix
Phoenix, AZ
2007.06 - 2015.07
  • Delivered customized proposals and strategic advice for business growth.
  • Maintained a 90% retention rate, exceeding the national average.
  • Generated 500% more referrals than the national average.
  • Achieved a 13% higher new-student enrollment.

Education

BBA - Business

University of Phoenix
Phoenix, AZ
07.2014

Skills

  • Business Development
  • Strategic Plans
  • Staff Development
  • Root Cause Analysis
  • Lead Generation
  • New Product/ Service Launch
  • Change Management
  • Client Partnership
  • Performance Management
  • Brand Management
  • Revenue Generation
  • Networking Skills
  • Excellent Communication Skills

Timeline

Account Manager

Legacy Global
02.2023 - 08.2023

HP Inc. Partner Specialist

Insight
02.2022 - 10.2023

Project Manager

Ring (Amazon Inc.)
09.2017 - 07.2021

Executive Advisor

University of Phoenix
2007.06 - 2015.07

BBA - Business

University of Phoenix

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Melissa Whitehurst