Melissa Whitlow
Lomita ,CA
Summary
Detail oriented professional with a bachelor’s degree in Psychology and a minor in Criminal Justice, bringing strong experience in client support, behavioral observation, documentation, and interdisciplinary collaboration. Skilled in managing sensitive situations, maintaining confidentiality, and communicating effectively with diverse populations. Known for reliability, professionalism, and the ability to remain calm and organized in fast-paced, high responsibility environments.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Registered Behavior Technician
Pediatric Minds
Torrance, California
06.2023 - Current
- Provided direct behavioral support to children with autism spectrum disorder across home, clinic, and community settings.
- Implemented certified crisis prevention techniques to safely de-escalate aggressive behaviors and maintain a supportive environment.
- Collaborated with families to improve understanding of behavioral patterns and progress, including regular parent debriefings.
- Assisted individuals with daily living and essential life skills while traveling efficiently between multiple service locations.
- Maintained accurate session documentation for insurance compliance, and submitted monthly supervision hour reports to state-certified regulatory boards.
Barista
Starbucks
Carson , CA
09.2021 - 05.2023
- Delivered high-quality customer service by preparing customized beverages for 200+ customers daily in a fast-paced environment.
- Maintained a clean, organized workspace to support efficient workflow and food safety standards.
- Accurately handled cash transactions and assisted in training new hires on menu offerings and company procedures.
- Collaborated with a team of up to 10 members to meet and exceed performance metrics, while resolving customer concerns calmly and in accordance with company policies.
Chess Instructor
Academic Chess
Lawndale, California
10.2017 - 03.2020
- Instructed students in grades one through five in chess strategy, critical thinking, and problem-solving through engaging, age-appropriate lesson plans.
- Supervised classrooms of 30 or more students while maintaining a positive, inclusive learning environment.
- Fostered teamwork, sportsmanship, and respectful behavior among young learners.
- Managed cash handling responsibilities accurately and addressed behavioral concerns through clear communication and collaboration with parents.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA05-2026
Associate of Arts - Psychology
Los Angeles Harbor College
Wilmington, California, CA05-2022
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, California, CA05-2022
Skills
- Behavioral support
- Crisis de-escalation
- Documentation accuracy
- Parent communication
- Classroom management
- Team collaboration
- Customer service
- Compliance
- Training support
- Time management
Certification
Registered Behavior Technician- BACB Issued
Timeline
Registered Behavior Technician
Pediatric Minds
06.2023 - Current
Barista
Starbucks
09.2021 - 05.2023
Chess Instructor
Academic Chess
10.2017 - 03.2020
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Associate of Arts - Psychology
Los Angeles Harbor College
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College