Melissa Wildasin
Chula Vista,California
Summary
Conscientious and methodical leader skilled at overseeing team performance, optimizing workflows, and ensuring high-quality results. Strong work ethic drives ability to complete tasks quickly with minimal errors, fostering organized and efficient work environment.
Overview
5
5
years of professional experience
Work History
Team Lead
Red Door Escape Room
02.2024 - Current
- Reported weekly on maintenance of the store and puzzles inside the room, and worked with other departments in order to fix and upkeep the property.
- Developed curriculum and trained staff in front of house and game-mastering, including providing upstanding and detail-oriented for guests.
- Supervised the daily work of staff to ensure work prioritization and quality.
Game Master Front Desk
Red Door Escape Room
12.2022 - Current
- Monitored player activity for cheating or disruptive behavior,enforced game rules when necessary, as well as individualizing experiences
- Communicated with guest via phone or email, regarding their inquiries about concerns about specific games and events.
- Assisted customers with account setup, billing inquiries and other customer service request.
STUDENT TECHNICIAN
Southwestern College
06.2018 - 03.2020
- Greeted customers by name and displayed a respectful attitude, creating a helpful and informative environment for students.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided small multimedia set ups, as well as troubleshooting audio visual presentations.
Education
BACHELOR OF ARTS (B.A.) - FILM AND DIGITAL MEDIA
University of California Santa Cruz
Santa Cruz, CALIFORNIA08.2022
ASSOCIATE IN SCIENCE (A.S.) - FILM, TELEVISION, AND MEDIA ARTS
Southwestern Community College
Chula Vista, CALIFORNIA08.2020
Skills
- Verbal and written communication
- Coaching and mentoring
- Producing a positive non-judgmental environment for customers
- Creating entertainment for public consumers
- Facility Maintenance
- Graphics and Photo Imaging Software
- Work Crew Coordination
- Customer Satisfaction
Timeline
Team Lead
Red Door Escape Room
02.2024 - Current
Game Master Front Desk
Red Door Escape Room
12.2022 - Current
STUDENT TECHNICIAN
Southwestern College
06.2018 - 03.2020
ASSOCIATE IN SCIENCE (A.S.) - FILM, TELEVISION, AND MEDIA ARTS
Southwestern Community College
BACHELOR OF ARTS (B.A.) - FILM AND DIGITAL MEDIA
University of California Santa Cruz
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