Melissa Williams
Lavon,TX
Summary
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chronic Care Manager
Wellbox
08.2024 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Back Office Coordinator
Methodist Family Health Center
08.2023 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to clinic staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for patients visiting the office, providing exceptional customer service that led to increased patient retention rates.
- Completed office inventories and orders. Dealt in conflict resolution for patients and staff. Performed POC testing and clinical duties.
LVN
Baylor Scott and White – The Heart Group Plano
11.2022 - 08.2023
- Managed Coumadin clinic while training clinical staff on POC testing.
- Maintained CLIA standards as CLIA officer. Served as Patient Safety Liaison.
- Conducted Triage calls. Performed clinical tasks as the MA role.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Medical Assistant
Baylor Scott and White – The Heart Group Plano
03.2019 - 11.2022
- Roomed patients, on average, 25-30 patients per day
- Utilized Epic EMR to record vitals and obtained detailed patient medical history
- Conducted POCT INR testing, 12-lead EKG's, managed proper CLIA Logs and OSHA Standards
Education
Vocational Nurse -
Collin College
Wylie, Texas08.2022
Associate of Science -
Collin College
Plano, Texas12.2019
Skills
- Phlebotomy
- IV Therapy
- Tracheostomy Care
- Suctioning
- NG Tube Care
- PEG Tube Care
- Catheter Insertion
- Wound Care
- Communication
Certification
- BLS for Professional Rescuer, AHA, 04/21
- IV Certification, Collin College, 08/22
- Phlebotomy Certification, Collin College, 08/22
Personal Information
Title: Licensed Vocational Nurse
Nursing Skills
- Phlebotomy
- IV Therapy
- Tracheostomy Care/Suctioning
- NG + PEG Tube Care
- Catheter insertion + care
- Wound Care
Timeline
Chronic Care Manager
Wellbox
08.2024 - 04.2025
Back Office Coordinator
Methodist Family Health Center
08.2023 - 08.2024
LVN
Baylor Scott and White – The Heart Group Plano
11.2022 - 08.2023
Medical Assistant
Baylor Scott and White – The Heart Group Plano
03.2019 - 11.2022
Vocational Nurse -
Collin College
Associate of Science -
Collin College
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