Melissa Williams

• Support execution and administration of service contracts across North and Latin America, ensuring compliance with contract terms, accurate billing, and alignment with financial expectations
• Manage high-volume contract transactions including pricing updates, invoice validation, cost reconciliation, and forecasting inputs
• Partner with Contract Managers and commercial teams to resolve contract discrepancies, billing issues, and service-related concerns
• Monitor and update monthly forecasts, contributing to variance analysis and improved financial visibility
• Support budgeting and profit planning processes by validating consumption data and ensuring accuracy of financial inputs
• Analyze cost flows and small account activity to identify inconsistencies and opportunities for cost control
• Develop reporting tools and dashboards to track outstanding invoices and improve visibility into payment performance
• Participate in contract implementation efforts, including system setup, process development, and training support
• Maintain strong understanding of contract terms, service level expectations, and compliance requirements
• Identify and implement process improvements to streamline contract administration and reporting workflows

Project Support Technician (Contract Implementation / Merger Support)

• Supported commercial team during a large-scale merger by tracking contract-related action items and implementation milestones
• Coordinated communication and logistics between cross-functional teams, ensuring alignment on deliverables
• Acted as liaison between internal stakeholders and external partners for data collection and contract documentation
• Managed contract workflows within CRM systems, ensuring timely routing and approvals
• Processed RFIs and maintained organized documentation for audit and reference purposes

• Supported site leadership with calendar management, travel coordination, and operational logistics
• Assisted with departmental budgeting and expense tracking, contributing to financial oversight
• Managed vendor-related services including office supplies, equipment, and facility needs
• Coordinated large-scale meetings and events, including vendor coordination and budgeting
• Maintained SharePoint and internal systems to ensure accurate and accessible department data
• Supported onboarding/offboarding processes and site operations logistics