Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA WILSON

Hampton,Ga.

Summary

Quality/M&P/Process for 2 years and administrative assistant for 4 years in Global Real Estate and have been with AT&T more than 9 years. Currently conducts real estate administration activities across the organization. Assist with real estate and BU initiatives with data gathering, systems, processes, communications, and training. Passionate self-starter with efficiency in working with and supporting executives and several different teams in a fast-paced environment. Friendly, creative, and focused team player. Highly motivated, well-rounded professional with a background in communications, finance, and people engagement. Seeking a new and challenging position that uses my diverse skills in finance, technology, and administration support. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work History

Specialist Quality/M&P/Process

AT&T
11.2020 - Current
  • Identification, analysis, development, and documentation of process improvements, methods, procedures, and quality standards.
  • Development of metrics that provide data for process measurement and identification of future improvement opportunities.
  • Collection of data and recommendation of solutions to root causes of problems.
  • Evaluation of performance against process requirements and alignment of improvements to performance shortfalls.
  • Confer with staff on the use of re-engineering techniques to improve process performance and product quality.
  • Delivery of presentations and training courses to a diverse population of people on related topics.
  • Survey, analysis, and development of best practices for techniques and processes.
  • Development of applicable tools, methods, and systems to support continuous performance improvements.
  • Review of product designs, establishment of procedures and techniques for control of quality standards, coordination of manufacturing and engineering, and confer with customers to define and resolve product quality problems.
  • Counseling others on the development of policies, procedures, systems, forms, and reports to support active business initiatives.
  • Definition of process flows, business rules, and user requirements.
  • When applicable, works with outside vendors to identify/schedule programs and support materials.
  • Facilitation of moderately complex organizational process improvement activities.
  • Writing, rewriting, and editing of documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences.

Assistant (General Management)

AT&T
01.2016 - 11.2020
  • Involved with high level contacts and exposed to sensitive information necessitating considerable use of tact and diplomacy
  • Work on special projects involving research, compiling, and analyzing data, determining approach, and preparing reports for Corporate Real Estate domestically and internationally
  • Review and prioritize incoming communication and take appropriate action without advance approval
  • Compose correspondence, presentations, and reports using a variety of computer software
  • Multi-task in a fast-paced team environment Prioritizes assignments and tasks under general direction
  • Perform a variety of administrative duties such as processing bills, vouchers, requests, payroll, personnel, and budgets.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Retail Sales Consultant

AT&T
01.2013 - 01.2016
  • Possess a competitive spirit and desire to meet and exceed sales goals
  • Stay up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
  • Understand customers' needs and help them discover how our products meet those needs
  • Multi-task in a fast-paced team environment
  • Educate and engage customers through product demonstrations
  • Interact with customers and provide prompt and courteous customer service to all customers.

Education

Lakeside High School
Augusta, GA

Associate of Science -

University of Phoenix
05.2001 - 05.2010

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Skills

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Timeline

Specialist Quality/M&P/Process

AT&T
11.2020 - Current

Assistant (General Management)

AT&T
01.2016 - 11.2020

Retail Sales Consultant

AT&T
01.2013 - 01.2016

Associate of Science -

University of Phoenix
05.2001 - 05.2010

Lakeside High School

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