Melissa Wood
League City,TX
Summary
As a Radiologic Technologist Student with 17 months of experience in the radiology field and eight years of experience in the medical field, I am well-versed in producing accurate diagnostic images while comforting patients and providing clinical directives to staff. My passion for providing excellent patient care, critical thinking, and implementing radiation safety has helped me become a reliable and confident patient advocate. Representing the medical facility in the highest standard and delivering exceptional patient care is my top priority.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Pacific Dental Services
12.2021 - 07.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist
Jeffrey Ball Orthodontist
11.2012 - 01.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Associate of Applied Science - Radiography
Galveston College
Galveston, TX05.2024
Associate of Applied Science - General Studies
College of The Mainland
Texas City, TX05.2021
High School Diploma -
Kopperl High School
Kopperl, TX05.2007
Skills
- Patient Care
- Patient Positioning
- Image Evaluation
- Infection Control
- Pediatric/Geriatric Imaging
- Anatomy Knowledge
- Portable/ Surgical Radiography
- Fluoroscopic Procedures
- Equipment Maintenance
- Trauma Imaging
- Radiation Safety
- Diagnostic Exam Assistance
- Procedure Explanation
- Appointment Scheduling
- Certified in CPR/AED
- Patient Transport
Timeline
Patient Care Coordinator
Pacific Dental Services
12.2021 - 07.2022
Receptionist
Jeffrey Ball Orthodontist
11.2012 - 01.2014
Associate of Applied Science - Radiography
Galveston College
Associate of Applied Science - General Studies
College of The Mainland
High School Diploma -
Kopperl High School
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