Melissa Woodman
Flint,MI
Summary
Dynamic leader with proven expertise in team management and customer engagement, honed at The Voyageur and Alexander’s Premiere Banquet Facility. Excelled in boosting customer satisfaction and loyalty through exceptional service and efficient operations. Skilled in inventory control and staff scheduling, ensuring seamless event execution and operational excellence.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
The Voyageur
05.2011 - 03.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Banquet Manager
Alexander’s Premiere Banquet Facility And Restaura
12.2008 - 05.2011
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for Number-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Education
Hospitality Management -
Macomb Community College, Macomb, MI
Sterling Heights, MI05.2007
Associates Degree -
Saint Clair Community College
Port Huron, MI05.2004
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Customer-Oriented
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Schedule Coordination
Timeline
Restaurant Manager
The Voyageur
05.2011 - 03.2022
Banquet Manager
Alexander’s Premiere Banquet Facility And Restaura
12.2008 - 05.2011
Hospitality Management -
Macomb Community College, Macomb, MI
Associates Degree -
Saint Clair Community College
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