Melissa Wright
Campbellsburg,KY
Summary
Office management professional with hands-on experience supporting executive staff, scheduling meetings, maintaining records, and coordinating supplies, repairs, and maintenance. Known for improving office flow, resolving customer concerns quickly, and helping teams stay organized and on task.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
Haider Eye Care/Carrollton Eye Care
Carrollton, KY
03.2025 - Current
- Coordinated daily office operations through supply ordering, equipment upkeep, and calendar management to ensure smooth workflow.
- Supported executive staff with meeting scheduling, agenda preparation, and meeting minutes.
- Streamlined filing systems to ensure accurate record-keeping and easy access to information.
- Resolved customer questions and complaints promptly to enhance satisfaction and retention.
- Used strong organization to prioritize tasks and stay on schedule.
- Provided quality service to staff and customers.
- Built vendor relationships to speed up orders, repairs, and maintenance.
- Sanitized and organized office spaces to ensure cleanliness and order.
- Followed and upheld corporate and departmental policies and service standards.
OFFICE MANGER
Gaddie Eye Center
Carrollton, KY
11.2023 - 03.2025
- Managed daily office operations, including supply ordering, equipment maintenance, and calendar management to support overall efficiency.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Cultivated vendor relationships to streamline order processing, repairs, and maintenance, enhancing responsiveness.
- Purchased office supplies and equipment to replenish inventory.
- Created and maintained filing systems to ensure accurate record keeping.
- Managed office flow by providing direct support to visitors.
- Organized and maintained office cleanliness to promote a tidy and safe work environment.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
OPTOMETRIC TECHNICIAN
Gaddie Eye Center
Carrollton, KY
09.2020 - 11.2023
- Proficient in the use of diagnostic equipment such as autorefractors, tonometers, retinoscopes, and lensometers.
- Assisted optometrists with patient care and testing to enhance diagnostic accuracy and patient experience.
- Administered topical ophthalmic and oral medications.
- Facilitated patient comfort by instructing on proper contact lens insertion and removal techniques, improving adherence and satisfaction.
- Took and documented patients' medical histories.
- Demonstrated strong ability to multitask while working under pressure in a fast-paced environment.
- Performed work accurately and thoroughly, managing time pressure and patient volume.
- Organized exam rooms between appointments to maintain efficiency and support seamless patient flow.
- Utilized computer software programs to enter patient data into electronic health records system.
OT-AIDE
Cedar Lake Lodge
LaGrange, KY
07.2009 - 10.2022
- Collaborated with therapists in developing individualized treatment plans for each patient.
- Provided physical assistance to patients during therapy sessions.
- Promoted positive behavior changes in patients during therapy sessions, enhancing engagement and participation.
- Adapted interventions based on individual patient patients' needs.
- Reported any observed changes or concerns related to patient's condition to supervising therapist immediately.
- Recorded patient progress notes accurately and timely.
- Assisted Occupational Therapists with patient evaluations and treatment plans.
- Shared detailed updates on patient progress with therapy team. by documenting and sharing treatment details with therapist.
- Provided emotional support and encouragement throughout the course of treatment.
- Maintained a clean and safe environment for the patients in the therapy room.
- Implemented adaptive techniques tailored to individual needs and abilities of each client.
- Facilitated group activities to improve socialization skills among patients with disabilities, fostering community and support.
- Demonstrated proper body mechanics when assisting patients with mobility needs.
Education
HIGH SCHOOL DIPLOMA -
Henry County High School
05-1998
NO DEGREE - SOCIAL WORK
Jefferson Community College
Skills
- Office management
- Organizational skills
- Appointment setting and calendar management
- Office administration
- Administrative support
- Vendor coordination
- Data management
- Document management
- Operational support
- Supply chain management
- Customer service
- Customer relations
- Billing
- Staff management
- Employee supervision
- Effective communication
Timeline
OFFICE MANAGER
Haider Eye Care/Carrollton Eye Care
03.2025 - Current
OFFICE MANGER
Gaddie Eye Center
11.2023 - 03.2025
OPTOMETRIC TECHNICIAN
Gaddie Eye Center
09.2020 - 11.2023
OT-AIDE
Cedar Lake Lodge
07.2009 - 10.2022
HIGH SCHOOL DIPLOMA -
Henry County High School
NO DEGREE - SOCIAL WORK
Jefferson Community College