Melissa Wygant

• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Created documents of load plans, cargo cleanliness inspections and transportation processes.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Entered shipping information into computer system and estimated freight and postal rates.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Led warehouse improvement initiatives to advance operational efficiencies.
• Assembled containers and crates used to transport large items such as vehicles or machines.
• Receiving,delivering,and storing cargo for transport.
• Perform security screening of cargo prior to transport
• Maintain inventory and shipment records.
• Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Monitored flow of paperwork and directed information to appropriate departments.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Provide high quality service at all times.
• Stay knowledgeable and keep up on all current and upcoming events in the casino.
• Assisting guests with their accounts.

-creating accounts

-updating information

-resolving discrepancies

-printing player cards

• Answering phone calls from guests within the casino
• Logging in jackpots, team members breaks and lunches.
• Dispatching team members to assist guests and other departments as needed.
• Creating online accounts for guests.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Cross-trained and provided back up for customer service managers.