Summary
Work History
Education
Skills
Timeline
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Ronny Acosta Roman

Lehigh Acres,FL

Summary

Dedicated to promote quality assurance, issue resolution and team collaboration. I excels at troubleshooting and supervising talented teams. Ambitiously equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Work History

Assistant Supervisor

Best Buy
Fort Myers, FL
2023 - Current
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept detailed records of department resource usage and expenses.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Team Member

Dairy Queen
Fort Myers, FL
2020 - 2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Team Member

Walmart
Lehigh Acres, FL
2021 - 2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Advocated for customer needs within the organization, driving product improvements.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.

Sales Advisor

Best Buy
Fort Myers, Florida
2023 - 2023
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Improved overall customer purchasing experiences to promote steady revenue.

Education

Associate of Arts - General Studies

Florida SouthWestern State College
Fort Myers, FL
01-2024

High School Diploma -

Lehigh Senior High School
Lehigh Acres, FL
01-2023

Bachelor of Arts - Chemistry

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Computer and Microsoft Office Skills
  • Bilingual English and Spanish
  • Effective Leadership Skills
  • Customer Service
  • Team Collaboration
  • Phone Etiquette

Timeline

Assistant Supervisor

Best Buy
2023 - Current

Team Member

Dairy Queen
2020 - 2021

Team Member

Walmart
2021 - 2022

Sales Advisor

Best Buy
2023 - 2023

Associate of Arts - General Studies

Florida SouthWestern State College

High School Diploma -

Lehigh Senior High School

Bachelor of Arts - Chemistry

Florida Gulf Coast University

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Ronny Acosta Roman