Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Young

Akron,OH

Summary

I am a champion for Diversity, Equality and Inclusion. I believe in leading with kindness, empathy and compassion. I am passionate about ensuring that each individual feels seen, appreciated and understood.

Overview

21
21
years of professional experience

Work History

Customer Experience Specialist

Signet Jewelers
09.2024 - Current
  • Assisted guests with a People First mindset with empathy, kindness and proficient first point-of-contact resolutions.
  • Currently handle inbound guest calls, guest chats and also inbound chats from stores for guest assistance.
  • Learned to utilize and proficient in all various applications to increase and enhance job performance, including Salesforce, Dom, Hybris, Commerce Hub, Solar, IMS, Sku Manager, Clienteling, Concierge, SVS, and SAP.
  • Initiated Co-worker "Praise Pause" weekly to increase inclusion and appreciation of each individual teammate. Also, have worked to increase engagement between all co-workers on various teams channels with posts to promote cohesiveness and reduce isolation for remote teams.
  • Assisted customers with product inquiries, ensuring satisfaction and enhancing overall shopping experience.
  • Handled customer feedback and complaints professionally, fostering positive relationships and loyalty. Engaged with customers with genuine care and consideration to help each guest express love and celebrate life!

Co-Owner, Office Manager, Marketing Manager

Think Ink Tattoos
12.2010 - 09.2024
  • Managed daily tasks, ensuring adherence to safety protocols and company standards.
  • Trained new staff on product knowledge and customer service best practices.
  • Conducted market research to identify trends and inform product offerings.
  • Assisted in financial management through budgeting, expense tracking, and forecasting activities.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Interacted daily with clients to build connections and nurture relationships.

Elementary School Teacher

Akron Public Schools
08.2006 - 05.2009
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Fostered a positive classroom environment promoting student participation and collaboration.
  • Utilized various educational technologies to enhance learning experiences for students.
  • Assessed student progress through regular evaluations and provided constructive feedback.
  • Collaborated with parents and staff to support student needs and address concerns.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.

Graduate Assistant/Teaching Assistant

University of Akron
07.2004 - 06.2005
  • Assisted faculty with research projects, ensuring accuracy and adherence to deadlines.
  • Grants Coordinator for Recidivism Project.
  • College level teaching assistant, teaching classes with upwards of 100 students.
  • Researcher for various projects assigned by faculty
  • Published author in NEO Municipal Leader Journal for piece on Child Abduction Response Teams, with 2 page article which included investigation and interviews conducted with local law enforcement individuals.

Education

Masters Degree Course Work And Thesis Completed. - Sociology And Applied Political Communication.

University of Akron
Akron, OH

Bachelor of Science - APPLIED POLITCS, SOCIOLOGY.

University of Akron
Akron, OH
08.2004

Skills

  • Experience optimization
  • Teamwork and collaboration
  • Understanding customer needs
  • Customer service
  • De-escalation techniques
  • Problem resolution
  • Calm under pressure
  • Employee coaching
  • Conflict mediation
  • Relationship building
  • Client advocacy
  • Trend monitoring
  • Call center operations

Timeline

Customer Experience Specialist

Signet Jewelers
09.2024 - Current

Co-Owner, Office Manager, Marketing Manager

Think Ink Tattoos
12.2010 - 09.2024

Elementary School Teacher

Akron Public Schools
08.2006 - 05.2009

Graduate Assistant/Teaching Assistant

University of Akron
07.2004 - 06.2005

Masters Degree Course Work And Thesis Completed. - Sociology And Applied Political Communication.

University of Akron

Bachelor of Science - APPLIED POLITCS, SOCIOLOGY.

University of Akron

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