Melissa Young
Certified Nursing Assistant
Edward,NC
Overview
21
21
years of professional experience
Work History
Healthcare Technician
Dzeel Clinical Staffing
06.2025 - Current
- Escort patients to groups, meds, other appointments.
- Obtain vitals, and document rounding on patients every 15 min.
- Detox unit is where I worked.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
- Utilized medical software to document and track patient progress.
- Cleaned and sterilized instruments, equipment and surfaces.
- Delivered services to customer locations within specific timeframes.
Personal Care Assistant/CNA Student
Guided by Faith Adult and Senior Care
Aurora, NC
07.2022 - Current
- I am an in home aide.
- We provide assistance with ADLs, food prep, light housekeeping, transport to medical appointments, etc.
- Aurora, NC
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned activities to encourage movement, stretching, and strength building.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of [Number]+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Patient Services Associate
FastMed Urgent Care
Greenville, NC
04.2024 - 04.2025
- Greenville, NC
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
In Home Caregiver
Everette Whitley
Havelock, NC
09.2023 - 03.2024
- Medication administration, meals, showers, housekeeping, other tasks as requested.
- Havelock, NC
CNA - Certified Nursing Assistant
Cherry Point Bay Nursing and Rehabilitation Center
Havelock, NC
05.2023 - 09.2023
- Bathing, changing, dressed my, and other ADLs for residents.
- Havelock, NC
CNA - Certified Nursing Assistant I
ECU Health, Medical Center
Greenville, NC
12.2022 - 05.2023
- Emergency department.
- Take vitals, collect specimens, electronic health records.
- Greenville, NC
Home maker
Edward, NC
05.2017 - 12.2022
- Edward, NC
Group Home Manager
Consumer Advocacy Projects Inc.
Mesa, AZ
08.2016 - 05.2017
- Managed group home staff and consumers, all scheduling of staff, paperwork, medications, and doctor appointments, etc.
- Mesa, AZ
HCBS, DSP, DTA
Rise Services, Inc
Queen Creek, AZ
07.2015 - 08.2016
- DSP, HCBS and DTA.
- Worked with dialed adults, Changes, Outings, Meal Preparation, and Transportation.
- Queen Creek, AZ
Homemaker
Aurora, NC
07.2010 - 02.2015
- Aurora, NC
Fuel Desk Clerk/Deli
Iowa 80 Grooup
Kenly, NC
11.2009 - 07.2010
- Used computer system to control fuel pumps, cash checks, cat scales and customer problem resolution on a regular basis.
- I was responsible for handling cash and maintaining cash on hand in the safe.
- Kenly, NC
Assistant Manager
Regency Inn
Selma, NC
08.2008 - 11.2009
- I was responsible for scheduling, checking customers in and out, oversee housekeeping staff, interview and hire new employees, night audit, payroll, and other duties as needed.
- Selma, NC
Pharmacy Technician
CVS Pharmacy
Rolesville, NC
07.2006 - 01.2007
- I was responsible for entering prescriptions into the computer system, count out order, customer relations, call in orders, and other duties as needed.
- Rolesville, NC
Processor
Valley Appraisal, Inc
Raleigh, NC
04.2005 - 02.2006
- I was responsible for order entry, tax card research, processing of appraisals, answering phones, and other office duties as needed.
- Raleigh, NC
Timeline
Healthcare Technician
Dzeel Clinical Staffing
06.2025 - Current
Patient Services Associate
FastMed Urgent Care
04.2024 - 04.2025
In Home Caregiver
Everette Whitley
09.2023 - 03.2024
CNA - Certified Nursing Assistant
Cherry Point Bay Nursing and Rehabilitation Center
05.2023 - 09.2023
CNA - Certified Nursing Assistant I
ECU Health, Medical Center
12.2022 - 05.2023
Personal Care Assistant/CNA Student
Guided by Faith Adult and Senior Care
07.2022 - Current
Home maker
05.2017 - 12.2022
Group Home Manager
Consumer Advocacy Projects Inc.
08.2016 - 05.2017
HCBS, DSP, DTA
Rise Services, Inc
07.2015 - 08.2016
Homemaker
07.2010 - 02.2015
Fuel Desk Clerk/Deli
Iowa 80 Grooup
11.2009 - 07.2010
Assistant Manager
Regency Inn
08.2008 - 11.2009
Pharmacy Technician
CVS Pharmacy
07.2006 - 01.2007
Processor
Valley Appraisal, Inc
04.2005 - 02.2006