MELISSA YOUNUS
Houston,Texas
Summary
Experienced licensed vocational nurse with a strong background in nursing education and training. Skilled in delivering high-quality healthcare to patients and certified in CPR and AED by the American Red Cross. Proficient in computer skills including Word, PowerPoint, Excel, and Outlook. Demonstrates exceptional critical thinking abilities essential for providing competent and dignified patient care. Adaptable and flexible in adjusting to changes in environment and work schedule. Recognized for being hardworking, energetic, and quick to learn. Personable with a positive attitude, effectively interfacing with patients, families, and nursing staff.
Overview
36
36
years of professional experience
Work History
LVN Telephonic Case Manager
OptumCare/WellMed
11.2019 - Current
- Make 3 telephonic attempts for high-risk Medicare population members discharged from the Hospital within 3 days of hospital discharge
- If member is contacted and agrees to participate TCN calls member once a week for 30 days to assist with transitioning from hospital to home
- TCN completes the Transition Care Management Assessment, reviews and updates medications accordingly, contact pcp if any discrepancies are found
- Assist with symptom management, contingency planning, end of life discussion/advanced care planning, identification and addressing of barriers and assist with scheduling physician follow up appointments as needed
- The monthly expectation is 6 enrollments per month.
Level 2 service coordinator
United Healthcare Community and State
11.2014 - 04.2019
- Managed member with long term services such as primary home care services, day activity services and skilled nursing visits
- Receive daily phone calls from members and providers with assistance with unmet needs
- Ensured that State required assessments are within compliance
- Preceptor for new employees for each role
- Disease management teaching
- Completed in person yearly assessments for the adult day care population.
LVN service coordinator for welcome call team
United Healthcare Community and State
02.2012 - 04.2019
- The first telephonic contact for newly enrolled members
- Completed telephonic assessment and identified unmet needs
- Utilize critical thinking skills
- Complete patient teaching as needed and assisted members as needed with questions and needs.
Telephonic chronic disease management service coordination
United Healthcare Community and State
08.2013 - 10.2014
- Completed disease specific assessments and teaching
- Utilized critical thinking skills to identify unmet needs and teaching opportunities.
Quality control coordinator for pediatric home health agency
Epic Med-staff
05.2011 - 02.2012
- Reviewed all nursing notes for 100+ patients to ensure plan of care followed
- Conducted weekly new staff drug testing and orientation
- Supervised skilled check offs.
Patient care coordinator
Silverado Hospice
11.2010 - 04.2011
- Acted as a liaison between staff, patients, families, facilities and other agencies
- Tracked all skilled nursing and hha visits as ordered by physician
- Received phone calls from physicians and received and implemented new orders as needed
- Responsible for weekly IDG meetings and updated member's chart/orders as necessary.
Intake/Clinical Coordinator
Bayou City Home Health
02.2008 - 10.2010
- Scheduled admissions, QA all wound care notes and other notes as necessary
- Received calls from field staff, physicians, patients and referral sources
- Monitored daily, weekly and monthly labs
- Monitored charts for compliance of POC
- Completed skilled nursing visits on weekends
- Monitored diabetic patients, performed wound care as ordered and teaching as required along with other skilled nursing needs as ordered
Weekend charge nurse for assisted living facility
The Forum at Memorial Woods
10.2006 - 06.2008
- Supervised 5 nursing assistants and 2 medications aides
- Reviewed MDS, assessed members for any changes in condition and follow up as necessary with physician and family members
- Assist as needed on the floor if short of staff.
Quality control nurse
Affinity Home Health
08.2007 - 01.2008
- Received all phone calls from patients and physicians
- Audited skilled nursing notes for approx 60 patients
- Audited oasis and entered clinical information into computer
- Made skilled nursing visits as required.
Float LVN
Kelsey Seybold Clinic
10.2004 - 08.2007
- Began as a float LVN between different specialties
- Worked in family practice, internal medicine, ob/gyn, neurology, oncology, pediatrics and dermatology
- Then accepted full time position in Utilization Management Review department
- Received daily requests for procedures or referrals outside of managed care
- Review request for diagnose appropriateness and approved per guidelines or submitted for physician review.
Office nurse for a family practice clinic
Bateman Family Practice
01.2001 - 01.2002
- Responsible for rooming patients, taking and recording vital signs
- Acquired proficient phlebotomy skills, performed minor in house lab tests such as urinalysis, flu testing, strep throat testing
- Patient education in person and on telephone
- Discussing lab results and disease process
- Assisted with minor office procedures such as I&D of cysts.
LVN for four group homes with mentally challenged adults
Educare Gulf coast
01.2000 - 01.2001
- Monitored their medications, lab results, schedule physicians’ visits and complete in-services with house staff
- On call after hours for potential emergencies
- Make rounds at group homes to ensure medications and house environment are in proper order.
Charge nurse for skilled, assisted living and Alzheimer units
St. Dominic Nursing Home
02.1994 - 08.1998
- Each unit had approximately 60 residents
- Supervised 3 medication aides, 6-7 certified nursing assistants
- Performed wound care and administered medications not allowed to be administered by medication aides
- Responsible for gt/ng feedings/medication administration/insertions if needed
- Staff in services as needed to ensure proper care of residents and prevent injury to staff and residents
- Ensured correct medications and treatments administered to residents
- Performed resident, family and staff teaching as needed
- Performed variety of treatments from wound care, wound vac, respiratory treatments, Foley care and IV care
- Daily head to toe assessments of each resident and react accordingly.
LVN charge nurse for skilled nursing units
Afton Oaks Nursing Center
06.1993 - 02.1994
- Each unit with approximately 70 residents each with approximately 8-9 certified nursing assistants and 2-3 certified medication assistants
- Large GT/NG population along with Foley catheters and wound vacs
- Responsible for daily assessments of all residents, supervising CNA and CMA and performing in services as needed with staff
- Extensive phone conversations with physicians and family members.
LVN charge nurse for skilled nursing units
Wind song Village Nursing Center
01.1993 - 06.1993
- Each unit with approximately 30 residents each with approximately 5-6 certified nursing assistants and 1-2 certified medication assistants
- Large GT/NG population along with Foley catheters and wound vacs
- Responsible for daily assessments of all residents, supervising CNA and CMA and performing in services as needed with staff
- Extensive phone conversations with physicians and family members.
LVN charge nurse for skilled nursing units
Afton Oaks Nursing Center
04.1991 - 12.1992
- Each unit with approximately 70 residents each with approximately 8-9 certified nursing assistants and 2-3 certified medication assistants
- Large GT/NG population along with Foley catheters and wound vacs
- Responsible for daily assessments of all residents, supervising CNA and CMA and performing in services as needed with staff
- Extensive phone conversations with physicians and family members.
LVN charge nurse for skilled nursing units
Wind song Village Nursing Center
01.1989 - 03.1991
- Each unit with approximately 30 residents each with approximately 5-6 certified nursing assistants and 1-2 certified medication assistants
- Large GT/NG population along with Foley catheters and wound vacs
- Responsible for daily assessments of all residents, supervising CNA and CMA and performing in services as needed with staff
- Extensive phone conversations with physicians and family members.
Education
Licensed Vocational Nurse - Nursing
San Jacinto College South
Houston, Texas08.1988
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Epic EMR for Kelsey-Seybold Prior Authorization and utilization management review department
Clinicaltraining
- Work closely with multidisciplinary team and patient's family to provide patient care.
- Obtain complete current and past patient medical health histories.
- Educate patients and their families on disease processes, and broad aspects of therapeutic regimens, including medication and pain management technique.
- Generate patient care plans, assessment, nursing diagnosis, implementations and evaluations.
References
Available Upon Request
Timeline
LVN Telephonic Case Manager
OptumCare/WellMed
11.2019 - Current
Level 2 service coordinator
United Healthcare Community and State
11.2014 - 04.2019
Telephonic chronic disease management service coordination
United Healthcare Community and State
08.2013 - 10.2014
LVN service coordinator for welcome call team
United Healthcare Community and State
02.2012 - 04.2019
Quality control coordinator for pediatric home health agency
Epic Med-staff
05.2011 - 02.2012
Patient care coordinator
Silverado Hospice
11.2010 - 04.2011
Intake/Clinical Coordinator
Bayou City Home Health
02.2008 - 10.2010
Quality control nurse
Affinity Home Health
08.2007 - 01.2008
Weekend charge nurse for assisted living facility
The Forum at Memorial Woods
10.2006 - 06.2008
Float LVN
Kelsey Seybold Clinic
10.2004 - 08.2007
Office nurse for a family practice clinic
Bateman Family Practice
01.2001 - 01.2002
LVN for four group homes with mentally challenged adults
Educare Gulf coast
01.2000 - 01.2001
Charge nurse for skilled, assisted living and Alzheimer units
St. Dominic Nursing Home
02.1994 - 08.1998
LVN charge nurse for skilled nursing units
Afton Oaks Nursing Center
06.1993 - 02.1994
LVN charge nurse for skilled nursing units
Wind song Village Nursing Center
01.1993 - 06.1993
LVN charge nurse for skilled nursing units
Afton Oaks Nursing Center
04.1991 - 12.1992
LVN charge nurse for skilled nursing units
Wind song Village Nursing Center
01.1989 - 03.1991
Licensed Vocational Nurse - Nursing
San Jacinto College South
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