Melissa Zackavec
Saint John,IN
Summary
RN Case Manager enhancing patient outcomes through effective chronic disease management and care coordination. Expert in utilizing a multidisciplinary approach and community resources, significantly reducing hospital readmission rates. Demonstrates strong clinical judgment and critical thinking, ensuring comprehensive care and support for patients and families. Offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about Medicare/Medicaid, insurance resources and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RN Case Manager
Aetna, a CVS Health
05.2024 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times post hospitalization
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with members to navigate new discharge medications, DME, appointments and new MD's treatment plans, supporting optimal patient outcomes.
- Educate patients and families on available community resources, facilitating access to necessary support services.
RN Case Manager
Careforth
02.2020 - 05.2024
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
Triage Nurse
UAB
06.2019 - 12.2019
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
RN Critical Care
Community Hospital
08.2010 - 06.2019
- Collaborated closely with multidisciplinary teams, fostering strong relationships to ensure comprehensive patient care in a critical care setting.
- Supported family members during challenging times, offering emotional support, resources, and clear explanations of complex medical conditions to alleviate anxieties surrounding the critical care experience.
- Achieved high levels of patient satisfaction through empathetic communication, addressing concerns promptly, and involving patients in decision-making processes.
- Implemented individualized care plans based on thorough assessment data, regularly evaluating plan effectiveness and adjusting as needed to promote optimal recovery trajectories.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06.2017
Associate of Applied Science - Nursing
Breckenridge School of Nursing
Merrillville, IN09.2013
Skills
- Chronic Disease Management
- HIPAA Compliance
- Utilization review
- Multidisciplinary Approach
- Care Coordination
- Home care management
- Case Evaluation
- Clinical assessment
- Community Resources
- Strong Clinical Judgment
- Critical Thinking
- Case Management
Certification
- Compact Indiana Nursing License #28213098A
- CPR/AED Certification
Timeline
RN Case Manager
Aetna, a CVS Health
05.2024 - Current
RN Case Manager
Careforth
02.2020 - 05.2024
Triage Nurse
UAB
06.2019 - 12.2019
RN Critical Care
Community Hospital
08.2010 - 06.2019
Bachelor of Science - Nursing
Grand Canyon University
Associate of Applied Science - Nursing
Breckenridge School of Nursing
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