Melissa Zambrano
Lakewood,CO
Summary
Experienced customer support professional with a strong work ethic and exceptional communication skills. Bilingual in Spanish and English with proven ability to exceed targets and drive success in fast-paced environments. My attention to detail ensures accurate and efficient service, combined with strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
ECM Operator
Accu-Tube
Denver,CO
11.2024 - 01.2026
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Collaborated with team members to troubleshoot operational problems and develop solutions.
- Monitored equipment performance and conducted routine maintenance checks.
- Maintained accurate records of production output and machine performance for reporting purposes.
Bilingual Sales Representative
Super 99cents Store
Denver, CO
11.2021 - 12.2023
- Delivered exceptional customer service in English and Spanish, enhancing customer satisfaction.
- Developed strong relationships with diverse clientele, fostering repeat business and referrals.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Collaborated with team members to execute promotional strategies, driving sales growth during peak periods.
- Trained new staff on product knowledge and sales techniques, improving overall team performance.
- Assisted in money handling.
QA Specialist
Epicurean Butter
Thornton, CO
10.2019 - 03.2021
- Led quality assurance initiatives to enhance product safety and compliance standards.
- Developed and implemented testing protocols for new product launches.
- Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05-2013
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Customer service expertise
- Data entry
- Bilingual in Spanish and English
Timeline
ECM Operator
Accu-Tube
11.2024 - 01.2026
Bilingual Sales Representative
Super 99cents Store
11.2021 - 12.2023
QA Specialist
Epicurean Butter
10.2019 - 03.2021
High School Diploma -
Abraham Lincoln High School