Melissa Zamorano Enriquez
Summary
Professional with strong experience in leading recreational programs, fostering community engagement, and promoting active participation. Skilled in organizing events, managing resources, and ensuring safety. Known for collaborative approach, adaptability, and achieving targeted outcomes. Valued for communication, leadership, and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Leader
City of Escondido
09.2022 - 05.2025
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 40 children under age 7 from arrival through departure at end of day.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Implemented risk management strategies during recreational activities to minimize incidents and ensure participant safety at all times.
- Managed and coordinated multiple projects while ensuring timely completion
- Used proper telephone etiquette, answer calls and caller questions, and transfer to proper extensions.
- Spoke to clients in native language to increase loyalty and establish relationships.
In N Out Associate
In-N-Out Burger
03.2024 - 09.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Retail Sales Associate
Big 5 Sporting Goods
01.2022 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Ramona High School
Ramona, CAEMT Certification - Emergency Medical Services
Palomar College
San Marcos, CA05-2025
Skills
- Customer service skills
- Computer skills
- Safety awareness
- Daily reporting
- Safety monitoring
- Program operation
- Friendly, positive attitude
- Attention to detail
- Team leadership
- Collaboration and teamwork
- Composure and emotional control
- Decision-making
- Time management
- Youth behavior management
- Cleaning and sanitizing
Certification
- EMT - Certified Emergency Medical Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in activities that improve my overall physical and mental well-being
- Volunteer Work
- Drawing and Painting
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
Timeline
In N Out Associate
In-N-Out Burger
03.2024 - 09.2024
Recreation Leader
City of Escondido
09.2022 - 05.2025
Retail Sales Associate
Big 5 Sporting Goods
01.2022 - 09.2022
Ramona High School
EMT Certification - Emergency Medical Services
Palomar College
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