MELISSA ZANSKI
Overland Park,KS
Summary
Results-oriented healthcare professional with over 10 years in pediatric acute, medical/surgical, and ambulatory care. Experienced in quality assurance and auditing within insurance frameworks. Skilled in stakeholder education, performance analysis, and relationship building, ready to enhance growth and performance as a Hospital Nutrition Business Manager.
Overview
22
22
years of professional experience
Work History
Registered Nurse | Clinic Team Lead
CHILDREN’S MERCY HOSPITAL
Kansas City, MO
06.2015 - Current
- Experienced RN in the following areas: Medical/Surgical, SDS/PACU, Ambulatory-Endocrine, Gastroenterology, and Neurology.
- Acted as a clinical subject matter expert in pediatric endocrinology, focusing on growth hormone testing to enhance patient care.
- Educate patients, caregivers, nurses, and providers on treatment protocols, medication administration, and adherence strategies—driving improved clinical outcomes and patient satisfaction.
- Facilitated communication among physicians, nursing staff, pharmacy, and ancillary services, ensuring consistent protocol implementation and improving collaborative care.
- Support onboarding and ongoing training of nursing staff through mentorship, in-services, and clinical education initiatives.
- Partner with leadership and multidisciplinary teams to implement hospital-wide initiatives focused on quality, safety, and operational efficiency.
- Apply LEAN methodologies to identify workflow gaps, improve patient access, and enhance clinic efficiency.
- Led day-to-day clinic operations, supporting staff performance/accountability, scheduling, and workflow optimization.
- Aligned frontline staff with organizational goals and new care delivery models, influencing adoption of change initiatives across the clinic.
- Supported data-driven decision making through quality metrics and patient experience feedback
Patient Accounts Specialist, Emergency Department
SHAWNEE MISSION MEDICAL CENTER
Shawnee Mission, KS
05.2012 - 06.2015
- Functioned as the first point of contact for patients and families, managing accurate intake, insurance verification, and payment collection.
- Enhanced communication skills in navigating sensitive financial and clinical conversations, fostering trust and understanding with patients.
- Collaborated with clinical and administrative teams to streamline patient flow, contributing to higher patient satisfaction.
National Quality Assurance Consultant | Claims Adjuster and Supervisor | Underwriter
FARMERS INSURANCE GROUP
Kansas City, MO
01.2004 - 07.2012
- Led quality assurance initiatives across multiple property claims offices, partnering with regional leadership to improve quality, customer satisfaction, and efficiency metrics.
- Consulted with leadership teams to translate regulatory requirements and corporate standards into operational improvements that enhanced compliance and operational efficiency.
- Conducted audits and analyzed trend data, presenting findings to leadership to inform strategic decision-making and corrective action plans.
- Recruited, trained, coached, and evaluated claims professionals and supervisors, driving consistent execution of best practices.
- Educated agency partners on underwriting guidelines and coverage interpretation, fostering stronger relationships and facilitating better adherence to company standards.
Education
Master of Science - Nursing –Organizational Leadership
University of Kansas
Kansas City, KS01.2026
Bachelor of Science - Nursing
University of Kansas
Kansas City, KSBachelor of Arts - Psychology
Rockhurst University
Kansas City, MOSkills
- Clinical Education
- Pediatric & Endocrine Support
- Relationship Building
- Stakeholder Engagement
- Standardization & Protocol Adoption
- Evidence-Based Practice
- Quality Improvement (LEAN / A3)
- Performance Metrics & Auditing
- Training & Coaching
- Change Management
- EMR (Epic, Cerner)
- Clifton Strengths Top 5: Harmony, Relator, Responsibility, Communication and Empathy
Accomplishments
- Extraordinary Every Time Award (2020–2026)
- Clinical Excellence Award
- Sigma Theta Tau Nursing Honor Society
Technology And Tools
- Epic
- Cerner
- Microsoft Office
- TEAMs
Professional Leadership And Engagement
- Nurse Residency Program Mentor, Served as a mentor by building relationships with new graduate nurses to support the growth and development of the next generation of nurses.
- Ambulatory Medical Specialties Council Member, Completed an ambulatory phone list improve nurse to nurse communication among ambulatory and surgical clinics and critical care areas which was presented to our CNO, Magnet site visit and Joint Commission visit.
- Nursing Professional Engagement Council Chair/Member, Designed Thank You Cards to be given to families. This card also gives families the opportunity to recognize staff for the CARE, BEE and Daisy awards. These cards were reviewed by the family advisor board and recognized at the Magnet site visit to be implemented at CHOP. Designed and ran the Spring 2024 and Fall 2025 T-shirt sale and fundraiser for the NPEC endowment scholarship fund raising over $5,000.
- Clinical Leadership Academy Graduate, Presented to C-suite leadership at graduation ceremony.
- Pediatric Endocrine Nursing Symposium Attendee, Started multidisciplinary project group within CM Endocrine to disseminate information concerning Adrenal Insufficiency education of emergency protocol for this patient population after patient safety event identified.
- Professional Governance Design team member, Created Professional Governance Nursing Council Structure with frontline staff and formal leaders. Provided Education for Nursing staff and front line leaders. Resulted in hundreds of project submission to improve Nursing Practice through Professional Development and Engagement, Knowledge Development and Quality Outcomes.
Certifications And Licensure
- Registered Nurse (RN), State of Missouri and Kansas
- Certified Pediatric Nurse (CPN)
- LEAN Certification (A3)
- BLS & PEARS
Timeline
Registered Nurse | Clinic Team Lead
CHILDREN’S MERCY HOSPITAL
06.2015 - Current
Patient Accounts Specialist, Emergency Department
SHAWNEE MISSION MEDICAL CENTER
05.2012 - 06.2015
National Quality Assurance Consultant | Claims Adjuster and Supervisor | Underwriter
FARMERS INSURANCE GROUP
01.2004 - 07.2012
Master of Science - Nursing –Organizational Leadership
University of Kansas
Bachelor of Science - Nursing
University of Kansas
Bachelor of Arts - Psychology
Rockhurst University