Melissa Zavala
Scottsdale,AZ
Summary
Senior Business Analyst with 7+ years of experience supporting IT and business implementations. Known for gathering requirements, managing timelines, and coordinating vendors, users, and project teams. Brings strong documentation control, issue tracking, and testing support to improve delivery and communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Business Analyst
Apex Systems
Scottsdale, AZ
07.2026 - Current
- Supported communication between business teams and vendor to gather needs and convert feedback into requirements.
- Created process maps and workflow diagrams to support internal review and improve clarity.
- Helped test system changes and process updates.
- Tracked project issues and updated status in shared systems to support transparency and timely communication.
Senior Business Analyst
Biofourmis
Scottsdale, Arizona
10.2021 - 04.2026
- Collected requirements and translated business needs into implementation tasks.
- Managed project timelines, dependencies, and deliverables for implementation work.
- Facilitated kickoff meetings, status reviews, and issue resolution sessions.
- Supported system configuration, testing, and deployment readiness activities.
- Trained users on new processes, tools, and implementation procedures.
Claims Business Analyst
CareCentrix
Phoenix, Arizona
08.2017 - 10.2021
- Documented user stories to clarify requirements for system changes and facilitate team reviews.
- Supported testing of platform updates and requirement changes to ensure alignment with business needs.
- Created custom reports using SQL queries for analysis and reporting purposes.
- Analyzed operational data to identify trends for process improvements and enhance reporting accuracy.
Education
Master of Science - Public Health
University of Arizona
Tucson, AZMaster of Science - Kinesiology
Arizona State University
Tempe, AZSkills
- Requirements analysis
- Process mapping
- Change management
- System testing
- Documentation control
- Project coordination
Certification
- Introduction to Agile Development and Scrum, IBM
- The Product Owner Profession: Unleashing the Power of Scrum, SkillUp Education
Affiliations
- Translator, Sustainable Outreach Solutions (2017 - Present)
Timeline
IT Business Analyst
Apex Systems
07.2026 - Current
Senior Business Analyst
Biofourmis
10.2021 - 04.2026
Claims Business Analyst
CareCentrix
08.2017 - 10.2021
Master of Science - Public Health
University of Arizona
Master of Science - Kinesiology
Arizona State University