Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa A Charron

Cincinnati,OH

Summary

Dynamic technician with hands-on SONET network expertise at Cincinnati Bell, adept at circuit provisioning and diagnostics. Proven track record in effective team collaboration and network issue resolution, ensuring minimal downtime during transitions. Skilled in navigating TIRKS , AEGIS, REACT, COMPAS, ISA10, NETSMART and ServiceNow, fostering strong customer communication and enhancing operational efficiency.


Overview

37
37
years of professional experience

Work History

Core Operations Central Office Technician

Altafiber/Cincinnati Bell
02.2018 - Current
  • Recorded inventory counts of central office maintance spare equipment used for repairs.
  • Assisted in training junior technicians on proper maintenance techniques, fostering a skilled workforce within the team.
  • Work closely with my colleagues to assist in trouble shooting if help is needed. I'm always willing to help.
  • Resolve trouble in the DMS10 and 5ESS switches when assigned a task.
  • Accessing these systems when necessary: COMPAS, TALON, NETSMART, AEGIS, ISA10, TLWS, LCAM Inventory, TIRKS, OSPLANT and COCRIS.
  • Interpreting word documents from AEGIS and installing or disconnecting the central office portion of DS0, DS1,DS3, OC3,OC12 and LAN orders assigned to my offices.
  • Completing in a timely manner monthly, quarterly and yearly building, safety and equipment routines.

DACS/SONET Technician

Cincinnati Bell
01.2002 - 02.2018
  • Performed troubleshooting and diagnosis on malfunctioning circuits using REACT, NFM1, or NETSMART.
  • Provisioning DACS and SONET equipment on special circuits.
  • Pretested and turned up special circuits working closely with T1 installation technicians and inter exchange carriers.
  • Worked closely with other teams within the company on turn up or repair troubleshooting.
  • Experience using AEGIS, TIRKS, COMPAS, COCRIS, NETSMART, NFM1/ISA10.
  • Monitoring and Surveillance on weekends for the Network Operations Center Transport Group.


CTAP Tester

Cincinnati Bell Telephone
10.1995 - 01.2002
  • Designed rearrange orders for special circuits.
  • Responsible for using the correct function codes on DS0 and DS1 equipment used on circuit routes.
  • Coordinated CTAP projects with interexchange carriers, local customers, CBT T1 technicians and splicers to ensure a smooth transition to new facilities with minimal down time.
  • Tested and monitored special circuits before and after moving to new facilities.
  • Provisioned NPC cards for T1 cross connect with the correct framing and linecoding.
  • Used SMARTS for testing, TIRKS for circuit design and COMPAS to read service orders.
  • Worked with EWO clerks and engineers with any corrections or updates needed to DS272 forms.

Directory Assistance Operator

Cincinnati Bell Telephone
03.1988 - 10.1995
  • Answering incoming calls from customers in need of phone numbers.
  • Working in a large fast paced team setting
  • Mobile Marine Operator duties, connecting barge operators on the river to land lines and tracking time for billing purposes
  • Supervisor Assistant duties, assisting other operators when needed.


Education

Associate of Science - Business

Indiana Wesleyan University
Marion, IN

High School Diploma -

Notre Dame Academy
Park Hills, KY
05-1986

Skills

  • Effective team collaboration
  • Network issue resolution
  • Circuit provisioning
  • Diagnostics and troubleshooting
  • Experienced in document interpretation for TIRKS and AEGIS systems
  • Experience with 5E and DMS10 troubleshooting
  • Strong customer communication skills
  • Skilled in navigating ServiceNow
  • Adaptable in team and individual settings
  • Skilled in circuit testing for DS0 and DS1 with NETSMART and REACT
  • NOC environment expertise
  • Hands-on SONET network expertise

Timeline

Core Operations Central Office Technician

Altafiber/Cincinnati Bell
02.2018 - Current

DACS/SONET Technician

Cincinnati Bell
01.2002 - 02.2018

CTAP Tester

Cincinnati Bell Telephone
10.1995 - 01.2002

Directory Assistance Operator

Cincinnati Bell Telephone
03.1988 - 10.1995

Associate of Science - Business

Indiana Wesleyan University

High School Diploma -

Notre Dame Academy

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Melissa A Charron