Melissa Wellman
Ingleside,IL
Summary
Assisted in patient care as a medical assistant for 4 years. Supported training of new hires and students on policies and procedures. Conducted phlebotomy procedures with a focus on patient comfort and safety. Applied universal precautions and sterilization protocols effectively. Collaborated with healthcare teams to enhance workflow and improve patient service. Maintained attention to detail in venipuncture and specimen processing. Familiar with centrifugation and aliquoting procedures as well as medical terminology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Orlando Health
Winter Garden, FL
04.2023 - Current
- Documented patient interactions and medical notes for physician review.
- Executed comprehensive training programs for Epic systems to enhance user proficiency.
- Assisted in training and mentoring new staff members to enhance their skills and knowledge. Supported team members in achieving project goals through collaboration and communication. Contributed to maintaining a positive learning environment for all participants.
- Redesigned patient intake processes to enhance documentation accuracy and optimize workflow efficiency.
- Managed patient appointment scheduling to optimize clinic operations.
- Conducted vital sign assessments and meticulously documented patient data to support clinical staff in delivering optimal care.
- Led cross-functional collaboration with healthcare team to develop comprehensive patient care plans.
- Conducted training sessions for new staff on office procedures to improve operational efficiency.
- Performed EKGs and diagnostic tests to facilitate accurate and timely diagnoses.
- Managed incoming telephone communications to guarantee accurate information delivery and timely inquiry resolution.
- Managed up to 45 calls and voicemail daily
Phlebotomist
Orlando health
Winter Garden, FL
01.2019 - 04.2023
- Maintained fully stocked phlebotomy cart, carrier, and station.
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Labeled patient samples, double-checking information for accuracy.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Transported specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Managed daily patient consultations, serving 30-40 individuals to ensure quality care.
Phlebotomist
Mid America Labs
Greenwood, IN
10.2015 - 12.2018
- Maintained fully stocked phlebotomy cart, carrier, and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
- Compiled and submitted data for demographic research.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Identified patients using proper procedures prior to specimen collection.
Education
Associate of Science - Medical Laboratory Technology
MedTech College
Greenwood, IN10.2014
Associate of Science - Medical Laboratory Science
College of Lake County
Grayslake, IL05.2006
High school diploma -
Zion Benton High school
Zion, IL05.2004
Skills
- Captured detailed observations during patient interactions to support accurate clinical assessments
- Directed training programs for new hires to foster effective team integration Mentored junior team members in skill enhancement to boost overall team productivity Partnered with leadership to align training initiatives with strategic organizational objectives
- Directed documentation initiatives to improve clarity and enhance communication across multiple projects Coordinated with team members to uphold comprehensive record-keeping practices Streamlined access to project materials for efficient review and collaboration
- Conducted venipuncture to facilitate accurate diagnostics and ensure optimal patient care outcomes
- Designed and delivered impactful training sessions aimed at optimizing system usage and improving operational workflows
- Led initiatives to enhance patient onboarding experiences through effective coordination Collaborated with healthcare professionals to refine patient intake procedures Cultivated communication strategies between patients and clinical teams to improve service delivery
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Orlando Health
04.2023 - Current
Phlebotomist
Orlando health
01.2019 - 04.2023
Phlebotomist
Mid America Labs
10.2015 - 12.2018
Associate of Science - Medical Laboratory Technology
MedTech College
Associate of Science - Medical Laboratory Science
College of Lake County
High school diploma -
Zion Benton High school