Melissa Andrea Gomez Vasquez
Paterson,NJ
Summary
Achieved high levels of customer satisfaction through effective service and support in retail environments.,Elevated team performance through impactful leadership and training programs that fostered employee growth.,Enhanced inventory accuracy and merchandising strategies, contributing to overall operational success.
Overview
15
15
years of professional experience
Work History
Operations Consultant / Senior Education Consultant / Interim Beauty Manager
Sephora Inside JCPenney
Wayne, NJ
11.2011 - 07.2020
- Managed operations including merchandising, signage, inventory processing, damages, and RTV shipments.
- Built displays and implemented planograms to company standards.
- Trained and coached team members on product knowledge, customer service, and sales techniques.
- Assisted in recruiting, interviewing, scheduling, and mentoring associates.
- Partnered with Asset Protection and contributed to shrink reduction initiatives.
- Led daily operations while ensuring sales goals and client satisfaction metrics were achieved.
Insurance Sales Associate
Allstate Insurance Co
Kearny, NJ
07.2022 - 01.2023
- Developed and maintained strong client relationships to ensure customer satisfaction and retention.
- Executed comprehensive needs assessments to determine optimal insurance solutions for clients.
- Provided expert guidance on policy options, coverage limits, and claims processes to enhance customer understanding.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Executed cold calls with current customers to explore options for life insurance policies.
Receiving Supervisor / Warehouse Management
BURLINGTON COAT FACTORY, INC
Paterson, NJ
02.2023 - Current
- Supervise receiving and warehouse operations to ensure efficient processing of incoming merchandise.
- Coordinate inventory organization, stockroom management.
- Lead and train associates on safety procedures, productivity standards, and operational processes.
- Monitor workflow and maintain accuracy in inventory and receiving documentation.
- Support daily store operations and collaborate with management to meet business goals.
Education
Sociology
Passaic County Community College
Paterson, NJHigh School Diploma - undefined
Paterson Catholic High School
Paterson, NJ01.2010
Skills
- Customer Service & Sales
- Operations Management
- Warehouse & Inventory Management
- Receiving Supervision
- Employee Training & Development
- Microsoft Office Suite
- Planograms & Merchandising
- Data Organization & Reporting
- Bilingual: English & Spanish
Awards
Employee of the Month, Highest Perfume Sales in the District, Asset Protection Star
Timeline
Receiving Supervisor / Warehouse Management
BURLINGTON COAT FACTORY, INC
02.2023 - Current
Insurance Sales Associate
Allstate Insurance Co
07.2022 - 01.2023
Operations Consultant / Senior Education Consultant / Interim Beauty Manager
Sephora Inside JCPenney
11.2011 - 07.2020
High School Diploma - undefined
Paterson Catholic High School
Sociology
Passaic County Community College