Melissa Del Duca

I am responsible for processing pharmacy license applications, ensuring completeness and accuracy, and verifying supportive documentation. Part of my job is to verify information to ensure compliance with licensing regulations through the California Secretary of State, licensing agencies from other states, analyzing financial documents, and other documents within the application. I correspond with applicants located both within California and outside of California to provide information about licensing requirements for various types of pharmacies, including community pharmacies, nonresident pharmacies, hospital pharmacies, and correctional pharmacies. I also apply rules, regulations, and laws to application submissions. When processing applications, I collaborate with other state agencies to ensure compliance with federal and state laws and regulations when required.

Conducted investigations into consumer complaints against service providers, appliance dealers, furniture retailers, manufacturers, and importers. Supported enforcement actions by substantiating violations of statutory and regulatory requirements. Collaborated with lead analyst and management to formulate enforcement recommendations based on investigation findings and lab reports. Mediated complaint cases to achieve favorable outcomes for California consumers. Monitored complaint enforcement email to assess jurisdiction of incoming complaints. Entered complaints into the CAS database to maintain compliance with regulations. Provided correspondence to consumers directing them to appropriate resources when jurisdiction was not applicable. Responded to inquiries from consumers and stakeholders, fostering effective communication. Worked with compliance unit on public inquiries and case management.

Answered incoming calls for bureau and directed calls to appropriate departments. Assisted customers with inquiries and issues as needed. Processed all time cards for support services staff and collected time cards for managers, following up on any necessary corrections. Prepared communications from bureau chief to staff and created agendas for manager meetings. Assisted in preparing travel reimbursements for chief and booked all travel through Concur. Managed time off requests for staff services employees using Moto. Collaborated on special projects, including research initiatives and advisory council meetings, as assigned by chief and managers. Contacted applicants to schedule interviews and prepared materials for written exercises. Administered written exercises via email to selected applicants. Utilized BSO portal to report and resolve building maintenance issues. Developed a monthly rotating schedule for support staff to maintain social distancing. Made copies, distributed mail, and processed checks as needed. Collected all time cards monthly and communicated updates to managers as required by chief. Processed paperwork on behalf of chief during his absence.