Results-driven retail and customer service professional with experience in business ownership, multi-platform online sales, and operations management. Proven ability to drive revenue, build customer relationships, and manage full sales cycles. Currently pursuing a Bachelor’s degree in Business Administration with a focus on entrepreneurship.
Assisted customers with retail and online sales across platforms including Etsy, Poshmark, Mercari, eBay, and OfferUp Supported inventory management and order fulfillment processes to enhance customer satisfaction Creatively showcased items to optimize product listings and improve visibility
Oversaw customer relationship management strategies to enhance client engagement
Assisted in managing product displays and stock levels Supported inventory tracking and replenishment processes Collaborated with team members to maintain organized merchandise layouts
Assisted in processing orders and preparing shipments Supported inventory management to ensure timely fulfillment Collaborated with team members to maintain efficient shipping operations
Assisted in processing transactions using POS systems Supported cash handling procedures to maintain accuracy Helped maintain organized cash registers and financial records
Assisted in developing sales strategies to enhance customer engagement Supported communication efforts to promote product awareness
Exhibited a polished and courteous telephone demeanor to enhance client interactions
Cultivated and maintained strong client relationships to enhance customer loyalty
Demonstrated advanced proficiency in various computer applications and software