Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Iberia Chacon Hidalgo

Louisville,KY

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Skilled Call Agent with background in customer service and technical support. Recognized for clear communication, problem-solving skills, and ability to quickly diffuse difficult customer situations. In previous role, contributed to team success by consistently reaching performance benchmarks in call resolution and customer satisfaction. Demonstrated strong adherence to company policies and procedures.

Overview

7
7
years of professional experience

Work History

Loan Officer Assistant

One Main Finanical
Louisville, Kentucky
2024.06 - Current
  • Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
  • Provided support services to Loan Officers during client meetings as needed.
  • Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
  • Assisted loan officers with the preparation of loan documents and closing packages.

Team Leader

AmerisourceBergen
Louisville, Kentucky
2020.06 - 2024.06
  • Conducted regular performance reviews to assess individual team member progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.

Dispatcher Office Assistant

Trucking Company
Louisville, Kentucky
2018.02 - 2020.08
  • Provided customer service support to clients seeking assistance with transportation services.
  • Maintained records of vehicle maintenance schedules and fuel usage.
  • Compiled reports on vehicle usage, delivery times and route performance metrics.
  • Prepared documents for shipment including labeling packages according to destination requirements.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
  • Researched potential new routes for efficient delivery operations.

Education

High School Diploma -

Fairdale High School
Fairdale, KY
2019-08

Skills

  • Business Development
  • Inbound and Outbound Calling
  • Scheduling
  • Complaint resolution
  • Data Entry
  • Appointment Scheduling

Timeline

Loan Officer Assistant

One Main Finanical
2024.06 - Current

Team Leader

AmerisourceBergen
2020.06 - 2024.06

Dispatcher Office Assistant

Trucking Company
2018.02 - 2020.08

High School Diploma -

Fairdale High School
Melissa Iberia Chacon Hidalgo