Melissa J Ayala
San Fernando,CA
Summary
Proven achiever with extensive experience, adept in document review and teamwork. Excelled in reducing errors through attention to detail and efficiently managing multiple priorities, ensuring client satisfaction. Skilled in utilizing computer skills and analytical abilities to enhance operational efficiency and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Underwriting Processor
Wheels Financial
11.2023 - Current
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Remote Care Technician
Abbott Laboratories
02.2018 - 03.2022
- Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
- Educated patients and caregivers on proper ways to use Merlin@home transmitter at home.
Loan Processor/Funding Coordinator
Right Start Mortgage
07.2015 - 04.2017
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Bankruptcy Specialist/Collector/Teller Associate
Bank Of America
07.2009 - 04.2014
- Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
- Expedited the foreclosure prevention process for clients, conducting thorough evaluations of loan modification alternatives.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
Education
Financial Crimes Investigator Certificate - Criminal Justice
Utica College
Utica, NY08.2023
Bachelor of Arts - Political Science
Adelphi University
Garden City, NY05.2002
Skills
- Attention to Detail
- Document Management
- Computer Skills
- Bank Secrecy Act Compliance
- Certified Anti-Money Laundering Specialist
- Multitasking and Organizing
- Critical Thinking
- Document Review
- Research proficiency
Certification
Certified Anti-Money Laundering Specialist (CAMS)
Timeline
Underwriting Processor
Wheels Financial
11.2023 - Current
Remote Care Technician
Abbott Laboratories
02.2018 - 03.2022
Loan Processor/Funding Coordinator
Right Start Mortgage
07.2015 - 04.2017
Bankruptcy Specialist/Collector/Teller Associate
Bank Of America
07.2009 - 04.2014
Financial Crimes Investigator Certificate - Criminal Justice
Utica College
Bachelor of Arts - Political Science
Adelphi University
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