Melissa J. Ayala
San Fernando,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Underwriting Processor
Wheels Financial Group LLC
Van Nuys, CA
11.2023 - Current
- Verified borrower information including income, assets, liabilities and employment history.
- Reviewed loan applications, verified accuracy of information and determined eligibility for approval.
- Ensured compliance with all applicable regulations, laws, and guidelines.
Certified Notary Public
MJ Ayala & Associates Mobile Notary Services
San Fernando, CA
06.2015 - Current
- Confirmed signer identity using valid photo ID's such as driver’s license or passport.
- Performed pre-notarization review of documents to confirm completeness and accuracy.
- Ensured compliance with applicable laws, rules and regulations governing the practice of Notary Public.
Technical Support Representative
Abbott Laboratories
Sylmar, CA
02.2019 - 03.2022
- Developed and maintained strong relations with customers to meet quality expectations.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Documented all activities related to technical support including processes, updates, changes made.
Junior Loan Processor
Right Start Mortgage
Pasadena, CA
07.2015 - 04.2017
- Reviewed loan applications and supporting documents to ensure accuracy of information.
- Evaluated potential risks associated with each loan request while adhering to established policies and procedures.
- Researched discrepancies on loan application information as needed.
Bankruptcy Specialist
Bank of America
West Hills, CA
10.2012 - 04.2014
- Analyzed debtor's financial situation including income sources, assets, liabilities and expenses.
- Ensured compliance with local rules regarding filing documents electronically or via hard copy format.
- Conducted research into legal issues relating to bankruptcies such as exemptions from dischargeable debts and lien avoidance strategies.
Mortgage Default Specialist
Bank of America
West Hills, CA
07.2011 - 10.2012
- Monitored delinquent accounts, investigated payment histories, and identified potential solutions to prevent foreclosure.
- Negotiated repayment plans with borrowers in order to bring their accounts current or avoid foreclosure proceedings.
- Analyzed financial data such as income statements and balance sheets to determine borrower's ability to repay debts.
Education
Financial Crime Investigator Certificate - Econoomic Crime
Utica University
Utica, NY08-2023
Bachelor of Arts - Political Science
Adelphi University
Garden City, NY05-2002
Skills
- Multitasking and Organizing
- Proficient in Microsoft Office
- Compliance Monitoring
- Attention to Detail
- Document review
- Recordkeeping abilities
- Fraud understanding
Certification
- Certified Notary Public
- Certified Anti-Money Laundering Specialist (CAMS) August 2023
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Underwriting Processor
Wheels Financial Group LLC
11.2023 - Current
Technical Support Representative
Abbott Laboratories
02.2019 - 03.2022
Junior Loan Processor
Right Start Mortgage
07.2015 - 04.2017
Certified Notary Public
MJ Ayala & Associates Mobile Notary Services
06.2015 - Current
Bankruptcy Specialist
Bank of America
10.2012 - 04.2014
Mortgage Default Specialist
Bank of America
07.2011 - 10.2012
Financial Crime Investigator Certificate - Econoomic Crime
Utica University
Bachelor of Arts - Political Science
Adelphi University