Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MELISSA J. SCRIMO

Exton,PA

Summary

Strategic And Innovative Performance Consultant Highly experienced and accomplished training and performance strategist with expertise across a variety of high tech and service industries. Passionate about designing innovative and cutting edge global performance improvement programs to solve complex organizational challenges. Demonstrated expertise in delivering successful education, process improvement and change management programs using a variety of modalities, aligned with an organization’s strategic direction and culture. Recognized for ability to work with global, diverse, multiple groups and practices, promoting cooperation, building a team orientation and sustaining strong business relationships.

Overview

32
32
years of professional experience

Work History

Cell Biologist

Pfizer, Sanofi-Aventis
  • Specializing in Flow Cytometry, for Wyeth (now, and Beckman Coulter.

Program Manager

Practising Law Institute, AT&T
01.2017
  • Served as, and producer in the design, development and delivery of continuing education programs to professional lawyers
  • Led program development using external vendors, managed budgets and resources
  • Involved with implementing state-of-the art instructional design ideas using emerging learning technologies
  • ACLEA, Award of Outstanding Achievement in Technology for “Mastering Negotiations: The Significance of Planning and Preparation”
  • Process Development at PRI: Served as Business Analyst and developed a package of 10 Standard Operating Procedures and business process flow diagrams to support compliance for medical writing organization (Precision Research, Inc) resulting in sustainable compliance for PRI and their clients
  • Agile Training at, : Partnered with Agile software expert to deliver a two-day hands-on Agile training to consultants who support AT&T project work
  • As a result, consultant teams were able to effectively support AT&T in moving to the Agile Software Development Framework
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  • Knowledge Management at Merck: Hired to develop training on KM tool, and identified gaps in operational, organizational and process structure during content development
  • Conducted analysis on tasks and effort required for new business roles
  • Drafted a more realistic process and vetted with leaders
  • Developed robust training materials to support improved initiative
  • As a result, documented business processes were clearly defined for employees thus enhancing the adoption of this new tool
  • Physician Training at Teva: Designed and developed a series of web-based training modules for research physicians as part of a change management initiative post-merger with Cephalon
  • Module content was well-received by physicians and provided clarity around leadership roles and responsibilities
  • Managed Markets Education at Merck: Project Lead for a training program targeted at Marketing and Customer Solutions Group field-based-employees (FBE’s)
  • Collaborated with business leads to define and validate business objectives, vision and execution of program
  • Provided feedback and recommendations where gaps in business process needed to be better communicated to FBE’s
  • Designed and developed several of the learning components and project-managed an outside vendor to complete the remainder of the deliverables
  • Clinical Trial Management System (CTMS) Training at Medimmune: Provided training services which included updating training materials and facilitating training of CTMS software and processes to clinical research associates and clinical project managers
  • Identified a need for better training documentation and made recommendations to training director on how to improve use of learning management system
  • Employees received timely and accurate training
  • ELearning Program at Pfizer: Strategically aligned with Pfizer’s Global Quality Assurance (QA) Business Unit to design, develop and deliver a robust QA technology training program
  • ELearning program was delivered on time and within budget resulting in successful on-boarding of 70 new global QA colleagues
  • Systems Implementation at Wyeth: Served as performance lead for the design, development and facilitation of a global, multi-role, highly customized R&D medical review system
  • Collaborated with global physicians and scientists for content development and process refinement
  • Globally facilitated program was well received – including written praise from Japanese colleagues
  • Compliance Training for Wyeth Sponsored Investigators: Designed a creative and immersive e-eLearning simulation for Physicians to ensure adherence to Good Clinical Practices
  • Recognized by client VP of Site Management for innovative design on e-learning modules
  • Revitalization of Medical Research Training Department at Wyeth:
  • Earned respect as trusted advisor by Research Learning Officer and Director of Training by collaborating on strategic direction and vision of newly integrated research training department
  • Created efficient methodology, processes and templates used to develop consistent, high quality training deliverables
  • Reduced development cycle time by 40%, department realized an annual cost savings of $25K
  • Executed an on boarding program to 8 new staff
  • The team produced award winning e-learning deliverables within 4 months on the job.

President and Founder

Applied Intelligence Consulting, Inc
05.2009 - Current
  • Gifted performance improvement consultant and learning strategist, leading large scale, global, complex initiatives
  • Responsible for the full performance improvement life cycle from initial strategy, process analysis, change management, design and implementation of a sustainable solution through program management and metrics reporting
  • Sample client projects include:
  • Clinical Trial Technology Transformation at Pfizer: Global Training Program Lead supporting Pfizer’s NextGen Clinical Trial program - a large scale clinical development operations transformation
  • Designed training program strategies, collaborated on process design, hired and managed instructional design vendors, facilitated sessions and managed training compliance for Global Product Development (Clinical, Data Management, Site Management and Information Management audiences as well as clinical sites)
  • Training programs were well-received and delivered on-time and on-budget resulting in business-as-usual timelines being met
  • Customer Contract Management at Merck: Training program lead/principal consultant for a highly complex $100M software implementation used for revenue management
  • Created a learning strategy, designed, developed robust training program and managed learning team
  • Identified post-training performance support tools to sustain knowledge transfer
  • Contract management adapted to completely new technology and business processes with an anticipated prevention of ~$3M in annual revenue leakage.

Manager/ Principal Consultant

Accenture, Wyeth (now Pfizer) Global Clinical Research
Collegeville, PA
11.2004 - 05.2009
  • Recognized leader for instructional design teams in the full training project life cycle from initial design through measurement and reporting
  • Challenge: Managing multiple global projects simultaneously, ensuring high quality deliverables, on-time and within budget
  • Designed and implemented a multi-user, global, complex training program for Rave, Wyeth’s new electronic data capture (EDC) system, resulting in the rapid adoption of new technology and processes for research staff across 6 countries
  • Redesigned the process for managing role-based curricula and training through the corporate learning management system (LMS), resulting in >90% staff compliance and almost a 100% reduction in audit findings.

Manager

s Health Discovery Research, Wyeth, now Pfizer
Collegeville, PA
03.2003 - 11.2004
  • Realized a professional growth opportunity within Discovery Research
  • Instituted an efficient, high quality research service department in support of 40 scientists and over 20 research projects.

Technical Advisor

Wyeth, now Pfizer
Collegeville, PA
01.2000 - 01.2003
  • Designed, implemented and facilitated training programs for CDM and Clinical Research staff
  • Delivered multiple sessions of over 14 technical and process courses to 300+ global Clinical Research and CDM audiences resulting in increased technical competence of staff.

Research Scientist

06.1990 - 01.2000

Education

Master of Arts - Biology

Villanova University

Bachelor of Science - Biotechnology

Rochester Institute of Technology

Graduate Courses in Innovation, Project Management, Consulting, Instructional Design and Adult Learning - undefined

Skills

  • SOFTWARE SKILLS
  • Business Specific
  • Clinical Trial Software (Oracle InForm, Metadata Rave, IMPACT CTMS)
  • Authoring Tools (Articulate, Captivate, Camtasia)
  • Microsoft Suite – including Office365
  • Skilled with common project management and file sharing tools
  • User Experience UX Design
  • Familiar with Agile and Waterfall software development frameworks

Affiliations

Life Sciences Collaborative (Advisory Board) Healthcare Businesswomen’s Association (HBA) Kesher Israel Congregation (Board of Directors)

Timeline

Program Manager

Practising Law Institute, AT&T
01.2017

President and Founder

Applied Intelligence Consulting, Inc
05.2009 - Current

Manager/ Principal Consultant

Accenture, Wyeth (now Pfizer) Global Clinical Research
11.2004 - 05.2009

Manager

s Health Discovery Research, Wyeth, now Pfizer
03.2003 - 11.2004

Technical Advisor

Wyeth, now Pfizer
01.2000 - 01.2003

Research Scientist

06.1990 - 01.2000

Cell Biologist

Pfizer, Sanofi-Aventis

Master of Arts - Biology

Villanova University

Bachelor of Science - Biotechnology

Rochester Institute of Technology

Graduate Courses in Innovation, Project Management, Consulting, Instructional Design and Adult Learning - undefined

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MELISSA J. SCRIMO