Heather Evans
Exton,PA
Summary
Dynamic General Manager with a proven track record at Banana Republic Factory Store, driving business growth and enhancing customer experience.
Adept at training and developing talent, fostering a culture of excellence and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
Banana Republic Factory Store
10.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Serve as the District’s Service Lead, delivering monthly conference calls for ASMs in my district in order to elevate the customer experience and develop great talent in the district. My district has consistently beaten all LY service KPIS and metrics this year.
MCX Training General Manager/DMIT
Michaels Craft Store
11.2019 - 10.2022
- Delivered sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Staffed the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
- Certified as and maintained a Michaels Excellence (MCX) Store in Newtown Square from 2020 to 2022 which trained all levels of management for all stores in my district.
- Acted as District Ops/Asset Protection Lead, communicating best practices as well as working with the Regional Loss Prevention Manager to answer questions for issues that may arise in my district.
General Manager
Gymboree Group
09.2012 - 10.2019
- Managed budget implementations, employee evaluations, and contract details.
- Acted as GM for multiple locations at once: King of Prussia, Collegeville and Montgomery Mall
- Recruited, hired and train all levels of management for the District as Training Store
- In addition to my responsibilities as a Store Manager, I completed these responsibilities as a District Manager-in-Training: Frequently led conference calls for my district, Acted as DM while my DM was on PTO or on another assignment
- Traveled to the Home Office to learn a new POS system and then traveled across the country over 5 weeks to train districts how to use the new system.
- Assisted in overseeing new store openings as well as store closings.
- Performed operational audits as well as store standard audits in my DM’s stead.
Education
Bachelor of Arts - Communications
Immaculata University
Chester County, PA05-2005
Skills
- Budget management
- Customer focus
- POS systems
- Team coordination
- Sales
- Profit generation
- Training and development
Timeline
General Manager
Banana Republic Factory Store
10.2022 - Current
MCX Training General Manager/DMIT
Michaels Craft Store
11.2019 - 10.2022
General Manager
Gymboree Group
09.2012 - 10.2019
Bachelor of Arts - Communications
Immaculata University