MELISSA JOHNSON ELDRIDGE
Chief Executive Officer
Arlington,TX
Summary
Accomplished Chief Executive Officer equipped with natural leadership talents and proven business acumen. Specializes in effectively running and continuously optimizing remote online notary operations. Proven talents in building strategic partnerships with stakeholders and driving necessary change.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
CEO
NEMA Online Signing Solutions
Arlington, United States
03.2019 - Current
- Pioneered remote online notary training guides to educate users on how to become an online notary, and the utilization of RON software.
- Consulted with industry partners, potential clients, competitors, and notaries to advocate, push and educate remote online notary policies, procedures, and topics.
- Strategically, developed, and implemented RON workflow process within title companies, and other organizations to streamline digital closings.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Piloted and managed RON teams with industry partners, by recruiting, vetting, and onboarding online notaries within 7 states.
- Collaborated with industry partners on webinars, blogs, vlogs, etc. to create a business to business relationship and profit.
- Spearheaded nationwide conferences to openly collaborate and discuss RON with industry partners, potential clients, competitors, notaries, etc.
- Built productive relationships with remote online notarization industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive RON and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
Head Teacher of Law and Public Safety Department
Mansfield Isd
Mansfield , Texas
08.2017 - 12.2020
- Evaluated and revised law and public safety lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Applied principles of law enforcement and fire protection, court systems and practices, correctional services, forensic psychology
- Spearheaded department mock trail team, leading team to regional competition.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Emphasized safe working and classroom conditions and practices.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Coordinated internships and on the job training with community partners for graduating students,
College Instructor
Remington College -Ft. Worth
Ft. Worth , Texas
12.2016 - 08.2017
- Developed and taught undergraduate courses in for department offerings serving major, minor and general students.
- Designed Criminal Justice curricula about the justice system to increase student interest, resulting in 25% increase in class enrollment.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Taught Principles of Law, Public Safety, Corrections, and Security,Criminal Investigations, Practicum in Law & Public Safety to over 100 annual students.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Program Manager
Fort Worth, TX
02.2016 - 10.2016
- Supervise and give direction to program staff
- Administer and coordinate staffing for each program, training evaluation, policy and procedure application and development
- Ensure that programs meet the minimum standards established by COA,
- TDFPS and other regulating bodies for each program
- Work closely with other ACH programs to coordinate and facilitate the implementation of comprehensive care for the children and families served
- Assist the Senior Director of Residential Services with budgeting and expenditures affecting the each program
- Develop and maintain relationships with external agencies concerned with the care of children and families at ACH
- Assist in the development and coordination of all aspects of ACH programs
- Continually assess the continuing education needs of the employees in each of the programs
- Help coordinate trainings for staff.
Child Welfare Specialist Supervisor
Louisiana Department of Children and Family Services
Alexandria, LA
11.2014 - 02.2016
- Supervisor of any child welfare unit, and, as such, performs any of the following: Accepts and/or assigns cases to workers; reviews and/or approves routine correspondence; compiles and reports caseload statistics; serves as the OCS representative on panels; serves as the OCS representative in conducting public speaking
- Supervised case 5-7 case managers within a unit; monitor caseloads activities, and provided reports to state panel
- I have supervised and, participated in the training of new Social Services
- Specialists and/or Counselors; models onsite visits with new workers; provides technical assistance and case consultation
- I have interview and established working relationships with children and families
- Composes correspondence to compile social summaries and/or assessments
- I have prepared and submitted appropriate reports to the Court and/or
- District Attorney on cases; prepares and submits necessary affidavit; and testifies in court proceedings
- I have served as the agency liaison to other social service, educational, or law enforcement agencies
- I have attended court proceedings, fill out various types of paperwork, maintain case loads (case management involved the entire family), participate in career development trainings, etc
- I have supervised visits among the families, transport clients to various locales: appointments, visits, etc., and place children in foster homes, group homes, and/or residential housing settings
- I have set up criminal background checks and conduct investigations on children's families, adoptive homes, and residential facilities, especially when abuse was involved
- I had to deescalate conflicts among dysfunctional families (many whom had substance abuse and psychological issues)
- I had to utilize community and state resources to ensure my Client's needs were being met
- I also, worked with law enforcement and investigative agencies to ensure the safety of myself, other staff, and the clients
- I had to prepare individualized case plans, setup family team conferences, and make referrals to various state providers: mental health facilities, substance abuse facilities, and to personal development organizations.
Unit Secretary GS6
The Federal Bureau of Prisons
12.2013 - 11.2014
- Experience performing balancing, reconciling of detail and reporting and summary information within and between related accounts and records as necessary and creating correspondence to general questions related to financial information
- Experience validating, monitoring, controlling, and maintaining accounting transactions and accounting records using a variety of procedures
- Experience researching discrepancies between ledgers and making adjustments; and reconciling detailed listing of outstanding transactions to general ledger control accounts
- Receives, distributes, and routes incoming/outgoing correspondence, screens material prior to distribution to the appropriate person and establishes suspense due dates
- Maintains supervisor's calendar, takes request for appointments with supervisor and staff
- Resolves conflict in schedules on own initiative whenever feasible.
Correctional Officer GS5
The Federal Bureau of Prisons
02.2013 - 12.2013
- I provide supervision, care, and correctional treatment of inmates in a variety of correctional settings 95% of the time
- The other 5%of my job includes training (self-defense, firearms, communication, etc ) I work at a high, medium, and low security complex
- I directly supervise 10 to 15 inmates at once, at times, depending on their work detail
- I am responsible for entire units/dorms (100 to 130 inmates) depending on what post I work
- I make sure inmate cells are kept up to institutional standards and I make sure inmates don't possess and/or pass contraband (cell phones, illegal drugs, weapons, intoxicants, etc ).
Child Welfare Specialist III Assistant Supervisor
Louisiana Department of Social Services
06.2009 - 02.2013
- Obtains identifying information, determines if the report meets intake requirements; determines the current status of the child to evaluate extent of danger/risk; determines priority level of the report; prepares complaint form to give to supervisor for assignment
- Conducts investigations of allegations of abuse and/or neglect of children
- Manages routine or specialized investigations
- Carries a caseload of selected complex cases in which abuse and/or neglect has been validated requiring highly specialized diagnosis, assessment, intervention techniques and complex service plans
- Evaluates and provides those services required for the child's immediate safety
- Provides those immediate services required during the investigative process and makes appropriate referral to family services or community resources
- Presents investigative findings to child death review, citizen review, and internal child fatality review panels
- Prepares and submits appropriate affidavit reports to the Court and/or
- District Attorney, and testifies at court proceedings.
Customer Services Representative
Cingular Wireless
08.2005 - 09.2007
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Offers alternative solutions where appropriate with the objective of retaining customer's business
- Handles business transactions in connection with activation of new customer accounts on a computer terminal
- Communicates with customers using web- based tools and demonstrates the
Online Notary Representative
Notarize
Dallas , Texas
Education
Master of Science - Criminal Justice
Grambling State University
Grambling, LA05.2003
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA12.2000
Skills
- Executive Leadership
- Lean Methodology
- Leadership and People Development
- Strategic Planning
- Effective Communicator and Public Speaker
- Industry Expertise
- Integrity and Transparency
- Market Trend Expertise
- Strategic Partnership
- Business Management and Development
- Mission and Vision
- Solution Innovation
Accomplishments
- Consulted with DocuSign Notary Product team of in the development of DocuSign Notary.
- Achieved numerous of contracts with title companies by introducing RON software and workflow processes.
- Collaborated with DocuSign Notary Product team in the development of DocuSign Notary .
Certification
- Commissioned Notary 03/22/2018 - present
- Commissioned Online Notary 07/01/2018
Timeline
CEO
NEMA Online Signing Solutions
03.2019 - Current
Head Teacher of Law and Public Safety Department
Mansfield Isd
08.2017 - 12.2020
College Instructor
Remington College -Ft. Worth
12.2016 - 08.2017
Program Manager
02.2016 - 10.2016
Child Welfare Specialist Supervisor
Louisiana Department of Children and Family Services
11.2014 - 02.2016
Unit Secretary GS6
The Federal Bureau of Prisons
12.2013 - 11.2014
Correctional Officer GS5
The Federal Bureau of Prisons
02.2013 - 12.2013
Child Welfare Specialist III Assistant Supervisor
Louisiana Department of Social Services
06.2009 - 02.2013
Customer Services Representative
Cingular Wireless
08.2005 - 09.2007
Online Notary Representative
Notarize
Master of Science - Criminal Justice
Grambling State University
Bachelor of Science - Criminal Justice
Grambling State University
- Commissioned Notary 03/22/2018 - present
- Commissioned Online Notary 07/01/2018
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