Melissa Castaldo
Lafayette,CO
Summary
Experienced in customer service and project management with a focus on exceptional client support, inquiry handling, and team coordination. Track record of effectively documenting requests, managing orders, and ensuring timely follow-up. Skilled in business systems, CRM platforms, and data management.
Overview
30
30
years of professional experience
Work History
Sales Specialist
Lowe's
08.2024 - Current
- Customer Service Excellence:
- Provide comprehensive product information and technical support to customers in fast-paced retail environment
- Sales Order Management:
- Process customer orders, coordinate product availability, and ensure timely fulfillment of customer requests
- Product Knowledge:
- Maintain current knowledge of product lines, features, and technical specifications to support customer decision-making
- Issue Resolution:
- Handle customer complaints and service requests with professional follow-up to ensure customer satisfaction
- System Proficiency:
- Utilize retail management systems for order processing, inventory tracking, and customer data management
Auditorium Technician - Community Use
Boulder Valley School District Re-2
12.2023 - Current
- Operated audio-visual equipment for events, ensuring optimal performance and quality.
- Set up and dismantled staging and lighting systems for diverse performances and assemblies.
- Collaborated with faculty to assess technical requirements, improving communication.
- Trained new staff on equipment usage and safety protocols, cultivating a knowledgeable team environment.
- Coordinated with external vendors for special events, ensuring seamless service integration.
- Conducted thorough equipment checks before events to minimize technical issues during performances.
- Troubleshot potential issues proactively, enhancing production quality during live events.
- Worked closely with directors and producers to deliver flawless audiovisual experiences tailored to their visions.
Project Coordinator
Guidehouse, Inc.
06.2022 - 05.2023
- Customer Support & Follow-up:
- Managed comprehensive client relationships including contract coordination, issue tracking, and systematic follow-up on open requests to ensure timely resolution
- Data Management:
- Maintained accurate client records, generated detailed reports with data analysis, and ensured all customer interactions were properly documented
- Cross-functional Collaboration:
- Coordinated with multiple internal departments and stakeholders to fulfill customer requirements and project objectives
- Process Improvement:
- Developed and monitored business processes to enhance customer satisfaction and operational efficiency
- Technical Training:
- Delivered software training sessions to enhance team knowledge and promote consistent service delivery
Project Coordinator
Guidehouse, Inc.
06.2015 - 06.2022
- Customer Inquiry Management:
- Provided consultation and follow-up with multiple levels of stakeholders on procedures and system requirements
- Order Processing & Tracking:
- Coordinated RFP assessments, managed contract processes, and tracked project timelines to ensure successful completion
- Data Analysis & Reporting:
- Created comprehensive reports gathering data from multiple sources, compiled analytics with pivot tables and visualizations
- Documentation & Quality Assurance:
- Drafted, edited, and proofread correspondence, reports, and client communications ensuring accuracy and professional standards
- System Training:
- Trained employees on various systems and procedures, promoting adoption of new technologies and processes
Customer Service Specialist
Urban Lending Solutions
06.2014 - 06.2015
- Customer Advocacy:
- Resolved mortgage customer concerns within strict timelines, providing guidance and solutions as customer advocate
- Data Compromise Support:
- Partnered with credit card customers to provide guidance and support regarding data security issues
- Issue Resolution:
- Managed customer inquiries through systematic documentation and follow-up processes
Executive Assistant
Naropa University
05.2013 - 01.2014
- Budget Management:
- Tracked operational budgets, processed invoices, and managed account reconciliations
- Administrative Support:
- Provided executive-level administration including meeting coordination and event management
Senior Production Specialist
Lifetouch Photography
05.2011 - 04.2013
- Customer Account Management:
- Handled extensive accounts payable and receivable processes including deposits and accounting entries
- Regional Coordination:
- Managed production operations across three states, serving as liaison between production, sales, and management teams
- Training & Implementation:
- Trained staff on new software systems and integrated protocols into existing operational frameworks
Executive Assistant & Office Manager
Herff Jones Photography
07.2004 - 05.2011
- Team Coordination:
- Managed office operations with 10+ local employees and coordinated schedules for 40 remote employees
- Client Project Management:
- Coordinated logistics of long-distance client projects with national company elements
- Training Leadership:
- Extensive training experience including onboarding new hires and updating staff on procedure changes
- Process Development:
- Participated in developing projects, work methods, and procedures for office, production staff, and field operations
Education
High School Diploma - undefined
BA - Communications
Indiana University Online
12.2027
Skills
- Client relationship management
- Technical support
- Effective communication
- Nonprofit administration
- Project management
- Collaboration
Volunteer
- Nonprofit Theater Board representative (Member and President)
Education & Qualifications
- Technical Skills: Advanced proficiency in MS Office Suite, CRM systems, business system data entry, report generation, and database management
- Key Strengths: Customer service excellence, systematic follow-up processes, cross-departmental collaboration, quality assurance, and process improvement
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridTimeline
Sales Specialist
Lowe's
08.2024 - Current
Auditorium Technician - Community Use
Boulder Valley School District Re-2
12.2023 - Current
Project Coordinator
Guidehouse, Inc.
06.2022 - 05.2023
Project Coordinator
Guidehouse, Inc.
06.2015 - 06.2022
Customer Service Specialist
Urban Lending Solutions
06.2014 - 06.2015
Executive Assistant
Naropa University
05.2013 - 01.2014
Senior Production Specialist
Lifetouch Photography
05.2011 - 04.2013
Executive Assistant & Office Manager
Herff Jones Photography
07.2004 - 05.2011
High School Diploma - undefined
BA - Communications
Indiana University Online