Melissa McFadgon
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Account Manager
Cobra Special Response Team
05.2024 - Current
- Processed and verified accurate payroll for 50 employees on a bi-weekly/monthly basis
- Reviewed timesheets, wage calculations, and deductions to ensure compliance with company policies and legal requirements
- Collaborated with HR department to update employee records, including new hires, terminations, promotions, and salary changes
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Led team efforts in achieving sales targets consistently by developing winning strategies for each account segment.
Funeral Director
NJ Ford and Son's Funeral Home
02.2019 - Current
- I am an Apprentice Funeral Director
- I meet with families to assist with the arrangements of their loved one
- I also work with services and assist with all clerical duties
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Operations Manager
Accredo Health Group
02.2006 - 10.2022
- During my time at Accredo, I held various positions over a 17 year time span
- I worked as a Customer Service Consultant where I assisted patients with medication orders
- I became a Operations Manager where I oversaw a team of 20-25 pharmacists and pharmacy technicians
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
College Degree - Funeral education
Southwest Tennessee Community College
Memphis, TN08-2025
High school diploma -
Hamilton High School
Memphis, TN06.1997
Skills
- Clerical Experience
- Writing Skills
- Public Speaking
- Administrative Experience
- Organizational Skills
- Conflict Management
- Teaching
- Classroom Management
- Leadership
- Supervising experience
- Mentoring
- Fleet management
- Medical office experience
- Human resources
- Payroll
- ADP
- Data entry
- Financial services
- Loan processing
- Client onboarding
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Team motivation
- Team building
- Rapport and relationship building
- Business development and planning
Certification
Driver's License
Timeline
Executive Account Manager
Cobra Special Response Team
05.2024 - Current
Funeral Director
NJ Ford and Son's Funeral Home
02.2019 - Current
Operations Manager
Accredo Health Group
02.2006 - 10.2022
High school diploma -
Hamilton High School
Driver's License
College Degree - Funeral education
Southwest Tennessee Community College
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