Melissa "Missy" Canfield
Indianapolis,IN
Summary
Dynamic professional with extensive experience in customer service and team leadership. Known for excellent communication skills and a keen attention to detail, contributing to improved operational efficiency and enhanced customer experiences in diverse environments.
Professional with strong background in managing customer relationships and driving client satisfaction. Skilled in addressing client needs, resolving issues, and implementing effective account strategies. Valued for collaborative approach, adaptability, and focus on delivering results through teamwork and communication. Proficient in CRM tools, data analysis, and strategic planning. Recognized for reliability and flexibility in dynamic environments.
I have more than 20 years in customer service.
Overview
11
11
years of professional experience
Work History
Customer Accounts Manager
Aaron's
Indianapolis, IN
04.2025 - 11.2025
- Managed customer accounts, ensuring accurate billing and timely payments.
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Processed account changes and updates efficiently to maintain accuracy.
- Collaborated with team members to improve service delivery standards.
Sheriff's Deputy-Jail
Marion County Sheriff Office
Indianapolis, IN
07.2022 - 01.2023
- Monitored inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular inspections of premises to maintain safety and security standards.
- Assisted in de-escalating conflicts between inmates, promoting a peaceful environment.
- Documented incidents and maintained accurate logs for daily operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Correctional Officer
Greenville County Detention Center
Greenville, SC
06.2021 - 03.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
Front End Manager
Fresh Thyme Farmers Market
Carmel, IN
02.2017 - 01.2019
- Supervised front end operations, ensuring compliance with company standards and customer service excellence.
- Trained and mentored staff on checkout procedures and customer engagement techniques.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Coordinated with inventory teams to ensure product availability and organized displays.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed strategies to enhance checkout efficiency, reducing wait times for customers.
- Led team meetings focused on performance goals and operational best practices.
- Managed conflict resolution between customers and staff to maintain a positive shopping environment.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Front End Supervisor
Kroger
Westfield, IN
02.2015 - 01.2017
- Supervised front end operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored new staff on cash handling procedures and store protocols.
- Coordinated scheduling to optimize staffing levels during peak hours, enhancing customer satisfaction.
- Monitored transaction accuracy, reducing discrepancies through diligent oversight of cashiers' activities.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Collaborated with management to develop training materials for ongoing employee development initiatives.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Implemented process improvements that streamlined checkout efficiency and reduced wait times for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Education
Associate of Science - Veterinary Science
Vet Tech Institute
Indianapolis, IN12-2012
Skills
- Client relationship building
- Opening and closing procedures
- Stock management
- Point of sale operation
- Cash handling
- Processing payments
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
Timeline
Customer Accounts Manager
Aaron's
04.2025 - 11.2025
Sheriff's Deputy-Jail
Marion County Sheriff Office
07.2022 - 01.2023
Correctional Officer
Greenville County Detention Center
06.2021 - 03.2022
Front End Manager
Fresh Thyme Farmers Market
02.2017 - 01.2019
Front End Supervisor
Kroger
02.2015 - 01.2017
Associate of Science - Veterinary Science
Vet Tech Institute