Melissa "Missy" Williams
Douglas,GA
Summary
Accomplished Nutrition Manager with expertise in team leadership at Coffee County Board of Education. Enhanced meal quality and increasing student participation through innovative strategies. Proven track record in regulatory compliance and customer satisfaction, leveraging interpersonal communication and problem-solving skills to drive continuous improvement and foster a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Coffee High School, WSE, WGCC Nutrition Manager
Coffee County Board Of Education
Douglas, Ga
01.2016 - Current
- Enhanced team performance by implementing comprehensive training programs for nutrition staff members.
- Streamlined meal preparation processes, resulting in increased efficiency and reduced food waste.
- Increased client satisfaction through regular follow-ups and consistent communication regarding their nutritional needs.
- Optimized inventory management systems to reduce costs without compromising the quality or variety of food offerings.
- Developed innovative recipes focused on accommodating dietary restrictions, allergies, and preferences while maintaining taste appeal.
- Promoted a culture of continuous improvement within the nutrition team, striving for excellence in all aspects of service delivery.
- Implemented food safety protocols that consistently exceeded local regulatory standards, minimizing risk for clients and staff alike.
- Established a supportive environment that encouraged open communication among team members, fostering collaboration in daily operations.
- Ensured compliance with federal and state regulations governing dietary guidelines by staying current on relevant legislation.
- Expanded clientele by actively participating in community outreach events, showcasing the value-added benefits of proper nutrition management.
- Continuously sought opportunities for professional development, attending conferences and workshops to stay at the forefront of nutrition science advancements.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
CHS, CMS School Nutrition Assistant
Coffee County Board Of Education
Douglas, GA
08.2007 - Current
- Enhanced meal quality by implementing healthy and well-balanced menu options for students.
- Assisted in the preparation of nutritious meals for students, adhering to dietary guidelines and allergy restrictions.
- Maintained a safe dining environment by promptly addressing spills, cleaning tables, and ensuring proper seating arrangements.
- Contributed to student satisfaction with meal options by conducting taste tests and incorporating feedback into menu planning.
- Managed cash transactions efficiently during lunch service, ensuring timely processing of payments.
- Reduced food waste by implementing portion control measures and tracking leftover items for repurposing or donation efforts.
- Increased efficiency in the serving line by organizing meal components, refilling condiment stations, and restocking utensils as needed.
- Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Provided exemplary service to students, staff and visitors.
- Prepared ingredients and recipe components ahead of time.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
Paraprofessional
Boys& Girls Club Of Coffee County
Douglas, GA
08.2019 - 12.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Contributed to increased student retention by providing academic support and mentoring during after-school programs.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Provided valuable feedback on instructional practices, contributing to continuous improvement efforts within the school community.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Organized and led practice, research and lab assignments.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Laminated teaching materials to increase durability under repeated use.
- Conducted weekly review sessions to help students prepare for exams.
Education
Associate of Applied Science - Business Management- Specialization Human Resource
Wiregrass Georgia Technical College
Douglas, GA08-2023
No Degree - GACCEE
Wiregrass Georgia Technical College
Douglas, GA08-2019
Skills
- Nutrition Expertise
- Health Promotion
- Supervisory Skills
- Recipe Development
- Performance Monitoring
- Quality Assurance
- Interpersonal Communication
- Team Leadership
- Conflict Resolution
- Public Speaking
- Time Management
- Customer Service
- Allergen Awareness
- Regulatory Compliance
- Organizational Skills
- Adaptability
- Problem Solving
- Inventory Control
- Attention to Detail
- Multitasking
- Staff Training
- Food Safety Management
- Food Presentation
- Waste Reduction
- Sanitation Standards
- Employee Scheduling
- Food Safety Compliance
- Money Handling
- Employee Supervision
- Quality Control
- Payroll Administration
- Relationship Building
- Performance Improvement
- Staff Supervision
- Kitchen Staff Coordination
- Reliable and Responsible
- Safe Food Handling
- Inventory Management Software
- Front of House Management
- Problem-Solving
- Inventory Management
- Managing Deliveries
- Back of House Management
- Critical Thinking
- Purchasing
- Delegating Assignments and Tasks
- Workflow Planning
- ServeSafe Manager
- Customer Retention
- Calm and Pleasant Demeanor
- Anticipating Problems
- POS Terminal Operation
- Collaboration and Teamwork
- Scheduling
- Work Planning and Prioritization
- Operations Management
Timeline
Paraprofessional
Boys& Girls Club Of Coffee County
08.2019 - 12.2021
Coffee High School, WSE, WGCC Nutrition Manager
Coffee County Board Of Education
01.2016 - Current
CHS, CMS School Nutrition Assistant
Coffee County Board Of Education
08.2007 - Current
Associate of Applied Science - Business Management- Specialization Human Resource
Wiregrass Georgia Technical College
No Degree - GACCEE
Wiregrass Georgia Technical College
Leadership & Achievements
- Coffee County School Nutrition President, received Gold scroll at GSNA conference
- Received 8th district Beyond the Plate award for community service
- Received 8th District Manager of the Year Award
- Received State of Georgia Manager of the Year
- Trained team members that later became Managers for the Coffee County School System